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Correct product key invalid for XP Pro OEM RRS feed

  • Question

  • I have an OEM CD installed on a computer I built.  Some months ago I started getting failure to validate.  Diag util shown below.

     

    This is shrinkwrapped, logoed, with a valid sticker with product key.  I'm just not understanding how this can not be valid.

     

    If I'm forced to rebuy the OS, can it be an OEM disc, or will there be some stupid reason I can't install on this computer again?

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-XQMY6-TD3XW-GRY38
    Windows Product Key Hash: C2B5c7CSyWp8hSML9u+go9PhoCM=
    Windows Product ID: 55274-640-4085477-23503
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a5ea484c-4572-4955-b601-2e9331db62c9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a5ea484c-4572-4955-b601-2e9331db62c9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GRY38</PKey><PID>55274-640-4085477-23503</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-1644491937-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050609000000.000000+000</Date></BIOS><HWID>6DA2365F01844066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Saturday, June 16, 2007 4:11 AM

Answers

  • Sorry, but you do not have a legitimate OEM version of Windows installed.  You have an apparent counterfeit Volume License version installed with a non-genuine product key (Windows License Type: Volume).

     

     In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Saturday, June 16, 2007 8:14 AM
    Moderator
  • I would really like to know how you know this is not genuine.  I don't trust WGA to work perfectly any more than I trust Windows apps never to crash.  Everything about this looks legit.  Now I'm not saying it's not possible, but how exactly can anyone know this is not valid?


    Also, as to my other question, will a new valid OEM disc work on this computer?

    Saturday, June 16, 2007 12:07 PM
  • Jeffnc,

     

    Three things to look for:

    1.  Look very closely at the hologram on your CD.  Is the hologram on a very thin label affixed to the top of the CD or is it actually embedded within the plastic of the CD?

    2.  Navigate to the setupp.ini file in the \i386 folder of the CD's files.  This is a small text file with two sections.  Please post the data in the second section, it's one line of fewer than 12 characters.

    3.  Compare the portion of the Product Key shown by the mgadiag tool (*****-*****-XQMY6-TD3XW-GRY38) to the corresponding portion of the Product Key on the COA (assuming there is a COA).  Do they match?

    Saturday, June 16, 2007 2:26 PM
  •  

     Dan at IT Associates wrote:
    1.  Look very closely at the hologram on your CD.  Is the hologram on a very thin label affixed to the top of the CD or is it actually embedded within the plastic of the CD?

     

    It's hard to say since I don't have the 2 different types to compare.  I'll try again when I can get my reading glasses and better light.

     

     Dan at IT Associates wrote:
    2.  Navigate to the setupp.ini file in the \i386 folder of the CD's files.  This is a small text file with two sections.  Please post the data in the second section, it's one line of fewer than 12 characters.

     

    Pid=55274270

     

     Dan at IT Associates wrote:
    3.  Compare the portion of the Product Key shown by the mgadiag tool (*****-*****-XQMY6-TD3XW-GRY38) to the corresponding portion of the Product Key on the COA (assuming there is a COA).  Do they match?

     

    I have the COA and they match.

     

    Does the Pid provide any clue?  I cannot return to the store I bought it from (in Raleigh NC) because they closed about 6 months ago.

    Sunday, June 17, 2007 4:12 AM
  • Jeff,

     

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager
    Monday, June 18, 2007 6:01 PM

All replies

  • Sorry, but you do not have a legitimate OEM version of Windows installed.  You have an apparent counterfeit Volume License version installed with a non-genuine product key (Windows License Type: Volume).

     

     In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Saturday, June 16, 2007 8:14 AM
    Moderator
  • I would really like to know how you know this is not genuine.  I don't trust WGA to work perfectly any more than I trust Windows apps never to crash.  Everything about this looks legit.  Now I'm not saying it's not possible, but how exactly can anyone know this is not valid?


    Also, as to my other question, will a new valid OEM disc work on this computer?

    Saturday, June 16, 2007 12:07 PM
  • Jeffnc,

     

    Three things to look for:

    1.  Look very closely at the hologram on your CD.  Is the hologram on a very thin label affixed to the top of the CD or is it actually embedded within the plastic of the CD?

    2.  Navigate to the setupp.ini file in the \i386 folder of the CD's files.  This is a small text file with two sections.  Please post the data in the second section, it's one line of fewer than 12 characters.

    3.  Compare the portion of the Product Key shown by the mgadiag tool (*****-*****-XQMY6-TD3XW-GRY38) to the corresponding portion of the Product Key on the COA (assuming there is a COA).  Do they match?

    Saturday, June 16, 2007 2:26 PM
  •  

     Dan at IT Associates wrote:
    1.  Look very closely at the hologram on your CD.  Is the hologram on a very thin label affixed to the top of the CD or is it actually embedded within the plastic of the CD?

     

    It's hard to say since I don't have the 2 different types to compare.  I'll try again when I can get my reading glasses and better light.

     

     Dan at IT Associates wrote:
    2.  Navigate to the setupp.ini file in the \i386 folder of the CD's files.  This is a small text file with two sections.  Please post the data in the second section, it's one line of fewer than 12 characters.

     

    Pid=55274270

     

     Dan at IT Associates wrote:
    3.  Compare the portion of the Product Key shown by the mgadiag tool (*****-*****-XQMY6-TD3XW-GRY38) to the corresponding portion of the Product Key on the COA (assuming there is a COA).  Do they match?

     

    I have the COA and they match.

     

    Does the Pid provide any clue?  I cannot return to the store I bought it from (in Raleigh NC) because they closed about 6 months ago.

    Sunday, June 17, 2007 4:12 AM
  • Jeff,

     

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager
    Monday, June 18, 2007 6:01 PM