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Windows has recovered from an unexpected shutdown RRS feed

  • Question

  •  

    Ever since I installed One Care my Vista Computer is shutting down whenever it feels like it! I am getting really fed up with this. I have even replaced my fan just in case so it is not a heat issue. I have not installed any new hardware and have reinstalled Vista twice just in case. Whats going on?
    Saturday, February 16, 2008 7:30 AM

Answers

  • If you suspect that this is due to OneCare, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Sunday, February 17, 2008 9:11 PM
    Moderator
  • Hi Tim

     

    I have thankfully solved my problem. It seems that there are many cases where Motherboard BIOS need to be updated for Vista users. My Motherboard, although new was working with a BIOS dated 2006 and there was an updated version which fixed an issue with Creative X-Fi soundcards. My PC has now been running perfectly with no sudden shut downs for 3 weeks.

     

    Try updating your Motherboard BIOS - it worked for me!

     

    Windows Live One Care was not responsible for my problem and now that I am used to One Care I would never use anything else!

     

    Good luck!

     

    Friday, February 29, 2008 11:09 AM

All replies

  • If you suspect that this is due to OneCare, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Sunday, February 17, 2008 9:11 PM
    Moderator
  • Myself and countless others who have a Vista operating system are experiencing precisely the same problem. Following is all the pertinent data. Please do not give us some vague FAQ link. Please be a true Moderator MVP and cut to the chase. How do we solve this problem? Surely, it cannot be good for the computer to be shot down constantly in mid-flight! Mine is a brand new HP.

    Windows has recovered from an unexpected shutdown
     
    Windows can check online for a solution to the problem the next
    time you go online.
     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6000.2.0.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 100000b8

    BCP1: 89A21170

    BCP2: 847413F0

    BCP3: 89A0E000

    BCP4: 00000000

    OS Version: 6_0_6000

    Service Pack: 0_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\Mini022808-01.dmp

    C:\Users\Don\AppData\Local\Temp\WER-142772-0.sysdata.xml

    C:\Users\Don\AppData\Local\Temp\WER7D3A.tmp.version.txt

     

     Windows has recovered from an unexpected shutdown

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 848A4030
    BCP3: 86847030
    BCP4: 85BD9C48
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini072007-01.dmp
    C:\Users\business\AppData\Local\Temp\WER-166515-0.sysdata.xml
    C:\Users\business\AppData\Local\Temp\WERB1E0.tmp.v ersion.txt
    -------^^^^---^^^^^^^^^^-------------^^^-----------

    There is the option to click on a button to find a solution, but there is
    never a solution found.

    After reading the threads in this discussion group on this TOPIC (Windows
    has recovered from an unexpected shutdown), I tried what was suggested and
    disabled automatic reboot to hone in on the problem.

    Now I see that the issue is on SHUTDOWN.... It is failing to Shutdown
    correctly, and a blue screen pops up.... I received the following message:

    -------vvvvvvvv--------------------vvvv----------
    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    DRIVER_POWER_STATE_FAILURE

    It this is the first time your've seen this Stop error screen, restart your
    computer. If this screen appears again, follow these stesps:

    Check to make sure any new hardware or software is properly installed. If
    this is a new installation, ask your hardware or software manufacturer for
    any windows updates you might need.

    If problems conintue, disable or remove any newly installed hardware or
    software. Disable BIOS memory options such as caching or shadowing, If you
    need to use safe Mode to remove or disable components, restart your computer,
    press F8 to select Advanced Startup Options, and then select Safe Mode.

    Technical information:

    ***STOP: 0x0000009F (0x00000003, 0x85066030, 0x86C163D0, 0x85259988)


    Collecting Data for crash dump ...
    Initializing disk for crash dump ...
    Beginning dump of physical memory.
    Dumping physical memory to disk: 100
    Physical memory dump complete.
    Contact your system admin or technical support for for further assistance.
    --------^^^^^------------------^^--------------

    So the issue appears to be with Shutdown, and explains why it has NOT
    shutdown correctly from the beginning....

    Anybody have any ideas about the cause and solution for this?


    Thursday, February 28, 2008 8:17 PM
  • Hi Tim

     

    I have thankfully solved my problem. It seems that there are many cases where Motherboard BIOS need to be updated for Vista users. My Motherboard, although new was working with a BIOS dated 2006 and there was an updated version which fixed an issue with Creative X-Fi soundcards. My PC has now been running perfectly with no sudden shut downs for 3 weeks.

     

    Try updating your Motherboard BIOS - it worked for me!

     

    Windows Live One Care was not responsible for my problem and now that I am used to One Care I would never use anything else!

     

    Good luck!

     

    Friday, February 29, 2008 11:09 AM
  • Same with me! help!!!!!!!! MICROSOFT HELP MEEEEEEEEEEEEEEEeee
    Monday, April 14, 2008 3:48 PM
  •  Vistas problems are dumped on Me wrote:
    Same with me! help!!!!!!!! MICROSOFT HELP MEEEEEEEEEEEEEEEeee

    Vista Solution Center - http://support.microsoft.com/windowsvista

    You're off topic for this forum, which is dedicated to Windows Live OneCare. You may want to try the Microsoft Public newsgroups here: http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx

    -steve

    Monday, April 14, 2008 6:28 PM
    Moderator