Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
How do I reassign Product Key to different ID? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I installed OneCare today. In the process of activating, I used the e-mail danjack@firelight.tv and input the Product Key. But the website would not recognize my password, even when I changed it. So I used a different e-mail (danjack@ca.rr.com), which OneCare accepted as my Subscriber ID, But now I can't activate because my key is associated with a different ID, which I have no password for.

    Thanks,
    Dan
    Sunday, January 20, 2008 3:45 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    I'm not clear on your situation. Is this a new subscription that you were activating? You signed in with the first email address, but your password was not recognized? If so, you can't have proceeded with activation.

    I'm thinking that you mean that you are reinstalling or installing to a second PC. If your subscription was created with the first email address, which is your LiveID, you will need to use that to activate a reinstall, activate an install to another PC, or manage your account. If you don't know the password, you can get it reset at http://account.live.com or contact support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Sunday, January 20, 2008 4:13 AM
    Moderator