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    Have reinstalled Onecare on a pc. When i go to activate it it says:

     

     

    Associate this pc with a subscription

    It looks like the live id you entered is not yet associated with a one care subscription. to subscribe now or to enter your product key click next.

     

    when i click next and enter the product key it says it is already in use.

     

    I only have 1 windows live id and I know I HAVE time left before my subscription expires.... can someone please help. I have tried using the forms to get support but it won't accept my LiveID saying it doesn't have a valid subscription, and there is no product id in the help about menu like the second option asks for....

     

    when i log into billing.microsoft.com it says there is no billing relationship....

     

    can someone please help this is driving me crazy.

    Tuesday, August 5, 2008 11:38 AM

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    You can log-in to https://billing.microsoft.com from there you can verify if that is the Live ID which have your subscription.

    In case that is not the Live ID which have your subscription, you can either try to log-in using your other email addresses to verify which one have you used for your subscription.

     

    Always, Feel free to contact support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If it won't accept your Live ID as a subscriber, select either your a beta user or a trial user, the important thing is for us to reach support.

     

    Tuesday, August 5, 2008 2:19 PM

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  • Question
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    You can log-in to https://billing.microsoft.com from there you can verify if that is the Live ID which have your subscription.

    In case that is not the Live ID which have your subscription, you can either try to log-in using your other email addresses to verify which one have you used for your subscription.

     

    Always, Feel free to contact support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If it won't accept your Live ID as a subscriber, select either your a beta user or a trial user, the important thing is for us to reach support.

     

    Tuesday, August 5, 2008 2:19 PM
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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Tuesday, August 5, 2008 7:05 PM
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    this is the ONLY liveid i have, i don't have anyothers and yes IT is the one i used to register but i am still getting the rrors.

     

    When i try to contact support it won't recognise my subscription and when i try the trial/beta option it does nothing . just greys out the trial option automatially selects the subscriptionoptin and asks for my live id which it then promptly does not recognise.

    Thursday, August 7, 2008 11:55 AM
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    Did you also do this?

    "Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with."

     

    If you are still unable to activate, and can't follow the path to support, 

    end me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3718075&SiteID=2. I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

     

    Thursday, August 7, 2008 3:03 PM
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    Do you actually read was the problem is and what has been posted or are these just auto responses?

     

    I have tried l;ogging in with the one and only LiveID i have and it says there is no billing account associated.

     

    Good buy onecare it is coming off today.

     

    AVG is going on!

    Saturday, August 9, 2008 11:03 PM
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    Yes, I read your post and your problem description. If you logged in with *a* LiveID and it says that there is no Billing account, then you are either using the wrong LiveID or there is a problem with your account. If you are certain that it is the correct LiveID, contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, August 11, 2008 2:55 PM
    Moderator