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  • Question

  • Hi, I kust bought a laptop about 3 weeks ago and whenever I use microsoft there is a product key that pops up. It was already installed in my laptop. I don't know what to do. Can you please help me?

     

    SandyDee

     

    Thursday, September 20, 2007 2:41 AM

Answers

  • Hello Sandy,

     

         You indicate there is a product key that pops up? Please tell me more about this. Your right the product key should have already be installed and ready for your use. Also did you purchase the laptop new or was it second hand? Please visit the follow site and validate your computer @ http://www.genuine.com/genuine .  Next click on "Validate Windows" in the upper right hand corner. Please follow the guidance and restart your computer. What happens? Please provide any error codes or statements surrounding any validation failures and post back to us in this thread.  Should this not resolve your problem please run the MGA diagnostic test and post the results.  Below I will provide you with guidance: 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you Sandy.

     

     

    Stephen Holm, MS

     

    Thursday, September 20, 2007 6:55 PM
  • This is a new laptop. It has Windows Vista Home Premium. It has microsoft office and student 2007. It reads OEMAct on it. It is an HP Pavilion dv9310ca Notebook PC. When I open microsoft word, the product key will pop up and it will say enter your product key then when i click on the x button it will close and I cannot use microsoft word cause it seems to be frozen.

    Thursday, September 20, 2007 7:17 PM
  • Sandy,

     

    Thank you for the update. First can you please run the diagnostic test and post your results back in this thread? The steps are provided in my previous post. We really need to see this information in order to diagnosis and provide you with a resolve.   

     

    Usually most computer manufacturers install trial software on their system such as MS Office trial. This allows the customer to test drive certain applications. Should they like the capabilities then you may purchase them. Without seeing your diagnostic results as well as not knowing exact problem causes I speculate the system may have a trial version of MS Office installed. This will not be included on a system unless you request and pay for the installation. This may be the reason why you are viewing the popup requesting a product key. Now if you purchased Office please insert the 25 digit key which will be located on jacket of your media. Next you will have to validate Office by visiting http://www.microsoft.com/genuine .  Locate "Validate Office" in the upper right hand screen. Please follow the information provided. 

     

    Sandy if this doesn't answer your question we will need for you to provide the diagnostic results. Please reference the previous post and follow the steps. Take care and have a wonderful weekend.

     

     

    Stephen Holm, MS

    Thursday, September 20, 2007 8:24 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {A8A1C023-4491-4839-9680-05483015EDAE}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A8A1C023-4491-4839-9680-05483015EDAE}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-371164498-92773716-225255431</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA075UA#ABL)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.33    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>4E303507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    This is what I have done. I also figured out that there is a product key at the bottom of my laptop but when I went to enter it, it said that it was incorrect. Why is that?

    Thursday, September 20, 2007 10:46 PM
  • Apparently, you have a trial version of Microsoft Office installed and the trial period has ended.  In order to continue to use Microsoft Office, you'll have to purchase a Microsoft Office license (product key).

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    Thursday, September 20, 2007 11:10 PM
    Moderator
  • Sandy,

     

    Thank you for posting us the diagnostic results. This confirms my speculation as the version installed is a trial version. As I explained the trial version of MS Office has time limiters for your evaluation without having to purchase upfront. Now since you have test driving Office you can decide if you would like to purchase a version which fits your needs. Please vist Microsoft Market Place located here:  http://www.windowsmarketplace.com/ There are different MS Office 2007 versions which you may want to review. 

     

    Previously you asked a great question. "Why can't I use the product key under my laptop?"  Sandy each software product comes with it's own End User Licensing Agreement or (EULA).  In turn the EULA provides answers you as an user may have. Example Office and Windows are two separte programs. Each will have their own product key for activation purposes. Some versions of MS Office will allow you to install on more than one machine. There are many situations which would dictate as how we as end users may use software. 

     

    Hopefully I have been able to provide you with answers as well as guidance. Should you ever have WGA questions please don't hesitate to post in our Forums. Also we have pinned entries you may read which may provide you an answer without having to post.  Take care and have a great weekend.

     

     

    Stephen Holm, MS

    Thursday, September 20, 2007 11:27 PM

All replies

  • Hello Sandy,

     

         You indicate there is a product key that pops up? Please tell me more about this. Your right the product key should have already be installed and ready for your use. Also did you purchase the laptop new or was it second hand? Please visit the follow site and validate your computer @ http://www.genuine.com/genuine .  Next click on "Validate Windows" in the upper right hand corner. Please follow the guidance and restart your computer. What happens? Please provide any error codes or statements surrounding any validation failures and post back to us in this thread.  Should this not resolve your problem please run the MGA diagnostic test and post the results.  Below I will provide you with guidance: 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you Sandy.

     

     

    Stephen Holm, MS

     

    Thursday, September 20, 2007 6:55 PM
  • This is a new laptop. It has Windows Vista Home Premium. It has microsoft office and student 2007. It reads OEMAct on it. It is an HP Pavilion dv9310ca Notebook PC. When I open microsoft word, the product key will pop up and it will say enter your product key then when i click on the x button it will close and I cannot use microsoft word cause it seems to be frozen.

    Thursday, September 20, 2007 7:17 PM
  • Sandy,

     

    Thank you for the update. First can you please run the diagnostic test and post your results back in this thread? The steps are provided in my previous post. We really need to see this information in order to diagnosis and provide you with a resolve.   

     

    Usually most computer manufacturers install trial software on their system such as MS Office trial. This allows the customer to test drive certain applications. Should they like the capabilities then you may purchase them. Without seeing your diagnostic results as well as not knowing exact problem causes I speculate the system may have a trial version of MS Office installed. This will not be included on a system unless you request and pay for the installation. This may be the reason why you are viewing the popup requesting a product key. Now if you purchased Office please insert the 25 digit key which will be located on jacket of your media. Next you will have to validate Office by visiting http://www.microsoft.com/genuine .  Locate "Validate Office" in the upper right hand screen. Please follow the information provided. 

     

    Sandy if this doesn't answer your question we will need for you to provide the diagnostic results. Please reference the previous post and follow the steps. Take care and have a wonderful weekend.

     

     

    Stephen Holm, MS

    Thursday, September 20, 2007 8:24 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {A8A1C023-4491-4839-9680-05483015EDAE}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A8A1C023-4491-4839-9680-05483015EDAE}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-371164498-92773716-225255431</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA075UA#ABL)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.33    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>4E303507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    This is what I have done. I also figured out that there is a product key at the bottom of my laptop but when I went to enter it, it said that it was incorrect. Why is that?

    Thursday, September 20, 2007 10:46 PM
  • Apparently, you have a trial version of Microsoft Office installed and the trial period has ended.  In order to continue to use Microsoft Office, you'll have to purchase a Microsoft Office license (product key).

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    Thursday, September 20, 2007 11:10 PM
    Moderator
  • Sandy,

     

    Thank you for posting us the diagnostic results. This confirms my speculation as the version installed is a trial version. As I explained the trial version of MS Office has time limiters for your evaluation without having to purchase upfront. Now since you have test driving Office you can decide if you would like to purchase a version which fits your needs. Please vist Microsoft Market Place located here:  http://www.windowsmarketplace.com/ There are different MS Office 2007 versions which you may want to review. 

     

    Previously you asked a great question. "Why can't I use the product key under my laptop?"  Sandy each software product comes with it's own End User Licensing Agreement or (EULA).  In turn the EULA provides answers you as an user may have. Example Office and Windows are two separte programs. Each will have their own product key for activation purposes. Some versions of MS Office will allow you to install on more than one machine. There are many situations which would dictate as how we as end users may use software. 

     

    Hopefully I have been able to provide you with answers as well as guidance. Should you ever have WGA questions please don't hesitate to post in our Forums. Also we have pinned entries you may read which may provide you an answer without having to post.  Take care and have a great weekend.

     

     

    Stephen Holm, MS

    Thursday, September 20, 2007 11:27 PM