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This copy of Windows is not genuine, Windows Vista Build 6002 RRS feed

  • Question

  • When I boot up, I get a message that I need to activate my license. When I click to activate, I get a message "The Windows Vista Home Premium product key you typed is invalid for activation." I get three choices: Buy a new product key online, Type a different product key (I never typed one in the first place, wasn't given the opportunity), or Contact Hewlett-Packard . . . Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {E1030DA2-A07E-403A-A771-97A1051AC833}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E1030DA2-A07E-403A-A771-97A1051AC833}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2175995825-1997079402-4065561070</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>D5468AT-ABA ALONPAV</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.17 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080423000000.000000+000</Date></BIOS><HWID>28333507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65759</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500061-02-1033-6001.0000-2252008
    Installation ID: 003521314670976060880496934950751661312493503676564215
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAwABAAEAAQADAAAABAABAAEAonambcRZ5ltu5JIAqtMUCfL0LeJgPv1mXyNmArStrFbWxw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP-CPC        SLIC-CPC
      FACP            HP-CPC        SLIC-CPC
      HPET            HP-CPC        SLIC-CPC
      MCFG            HP-CPC        SLIC-CPC
      SSDT            HP-CPC        SLIC-CPC


    Monday, February 15, 2010 4:26 PM

Answers

  • I followed these instructions from another thread:

    ********

      The only thing I can think of is either you maybe misreading/misentering the Product Key or Windows is damaged in such a way that it is unable to identify Valid Product Keys.  Try the below steps and see if that resolves the issue.  

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure to use the key listed on the sticker on the computer and use the Activate by Phone method)

    If that does not resolve the issue, then you can either create a (no cost) support request at http://support.microsoft.com/gp/contactwga  or reinstall Windows using the Recovery Media included with the computer.  (Note: All computers that come with Windows Pre-installed are required to come with a way for the user to reinstall Windows.  In the old days the computer manufacturer would include a seperate disk. Now days they usually include the Recovery software in a partition on the computer's hard drive.  Please see the documentation that came with the computer or contact the computer's manufacturer for assistance in finding and using the Recover software.

    ************
    I had to enter the product key twice, but when I rebooted after the second time, the system came up normally.  If it happens again, I'll try your restore suggestion.

    Thanks!

    Jane
    • Marked as answer by jward199 Tuesday, February 16, 2010 8:57 PM
    Tuesday, February 16, 2010 8:56 PM

All replies

  • I'm scanning through the lists of problems in this forum, and there are a lot of reports of this problem.  Something must have caused all of these systems to have the same problem.  I have not received a response to my report of the problem.
    Tuesday, February 16, 2010 7:45 PM
  • Yes I was noticing that also, it seems to be an epidemic.  It is happening to people that had their validation done 1-3 years ago even, and I believe it is due to an update for windows, or the new internet explorer 8.  Something gets changed to where the computer thinks it needs to be validated and verified, and then anyone who has a computer or laptop with a factory installed system, can't possibly validate, because the code key from the factory is always different from the one microsoft has on the label. DUMB. So what finally fixed my problem, was to shut down the computer completely, wait a minute or two, reboot, and hit the f8 key a couple of times, choosing safe mode with networking, (so you can access to the internet if you need it) then choose a restore point back a couple of weeks. You want to go back before the problem occured.  When the restore process is done, it will take a few minutes to come back up after rebooting.  Please let me know if it works.

    Configjunkie
    • Proposed as answer by Configjunkie Tuesday, February 16, 2010 8:53 PM
    Tuesday, February 16, 2010 8:53 PM
  • I followed these instructions from another thread:

    ********

      The only thing I can think of is either you maybe misreading/misentering the Product Key or Windows is damaged in such a way that it is unable to identify Valid Product Keys.  Try the below steps and see if that resolves the issue.  

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure to use the key listed on the sticker on the computer and use the Activate by Phone method)

    If that does not resolve the issue, then you can either create a (no cost) support request at http://support.microsoft.com/gp/contactwga  or reinstall Windows using the Recovery Media included with the computer.  (Note: All computers that come with Windows Pre-installed are required to come with a way for the user to reinstall Windows.  In the old days the computer manufacturer would include a seperate disk. Now days they usually include the Recovery software in a partition on the computer's hard drive.  Please see the documentation that came with the computer or contact the computer's manufacturer for assistance in finding and using the Recover software.

    ************
    I had to enter the product key twice, but when I rebooted after the second time, the system came up normally.  If it happens again, I'll try your restore suggestion.

    Thanks!

    Jane
    • Marked as answer by jward199 Tuesday, February 16, 2010 8:57 PM
    Tuesday, February 16, 2010 8:56 PM
  • Hi Jane,

      Perfect, you did one of the things that I would have suggested.


    Glad to hear your Windows is back up and running,
    Darin MS

     
    Tuesday, February 16, 2010 9:06 PM