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Windows 7 Build 7601 This Copy of Windows is not genuine RRS feed

  • Question

  • I purchased this copy directly from Microsoft and have been running it since Jan 2010 and today I get the message that the copy is not geniune.  Here's the output from the MGA:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-PV6WJ-4JPQY-KYX67
    Windows Product Key Hash: LWLCUXA6A+4YcBiHFYK/GTnEFrU=
    Windows Product ID: 00359-911-5386373-85423
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9159746B-2D5D-4A7D-A2CF-A52B7239AF79}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9159746B-2D5D-4A7D-A2CF-A52B7239AF79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KYX67</PKey><PID>00359-911-5386373-85423</PID><PIDType>5</PIDType><SID>S-1-5-21-3853996763-2383799788-3061612620</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FK481AV-ABA a6660t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.33   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081107000000.000000+000</Date></BIOS><HWID>1ADC3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>57DC260294D168</Val><Hash>dqaQmRy8k+FqpdRHjUPfl9NyVSo=</Hash><Pid>89451-OEM-6618077-10592</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-538637-01-1033-7600.0000-0302010
    Installation ID: 018955265454460035927411287624186083729823022710345126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KYX67
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 9/4/2011 3:21:29 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2011 04:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAEAAQADAAAAAwABAAEAeqhw+N51OrcUCeJsCMryHUdV7KRMAc10Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      GSCI   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Sunday, September 4, 2011 7:31 PM

Answers

All replies

  • You need to contact the Microsoft Store directly (not MS Support).  They had a problem with their servers this weekend and it caused a whole bunch of folks to have a similar experience.  The fix cannot be done through a forum since it may involve replacing a product key.  User Soxgone had success with this number: 866-530-6364 .
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 7:37 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:41 PM
    Wednesday, September 7, 2011 9:41 PM