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Windows Validation Problem RRS feed

  • Question

  • When I try to validate Vista the page is shown for a moment then I get redirected to a search page within Microsoft with no refeence to validation at all. It does this over and over and over again.  What is wrong with you Microsoft????

    Sunday, March 6, 2011 4:49 PM

Answers

  • "uhu23" wrote in message news:79650e5c-c7a8-401a-9504-85cf87cf9d88 ...
    I have a Gateway laptop which came with Vista 64 bit Home Premium from the factory. I recently performed a  factory restore/recovery which is supposed to bring the laptop back to the original factory condition. I get the 0xC004D401 error box when I start the computer. In the box there is a link which says click here to learn how to fix the problem. When I click it I see the Windows Validation page for a second and then get redirected to a search page within Microsoft with no reference to the issue. When I click back it repeats this over and over and over again. When I go directly to the Windows Validation page without going through the link I get the same result. When I look in Computer properties it says Windows is activated which I assume means its genuine and everything is fine. Why do I keep getting this error box? I've read several other posts on similar problems which only lead to more confusion and no definitive, concrete answers........ so now what?


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Edited by Darin Smith MS Tuesday, March 8, 2011 9:30 PM Merged both of uhu23's threads into one
    • Marked as answer by Darin Smith MS Thursday, March 10, 2011 9:00 PM
    Sunday, March 6, 2011 5:32 PM
    Moderator

All replies

  • I have a Gateway laptop which came with Vista 64 bit Home Premium from the factory. I recently performed a  factory restore/recovery which is supposed to bring the laptop back to the original factory condition. I get the 0xC004D401 error box when I start the computer. In the box there is a link which says click here to learn how to fix the problem. When I click it I see the Windows Validation page for a second and then get redirected to a search page within Microsoft with no reference to the issue. When I click back it repeats this over and over and over again. When I go directly to the Windows Validation page without going through the link I get the same result. When I look in Computer properties it says Windows is activated which I assume means its genuine and everything is fine. Why do I keep getting this error box? I've read several other posts on similar problems which only lead to more confusion and no definitive, concrete answers........ so now what?
    Sunday, March 6, 2011 5:29 PM
  • When I try to validate Vista the page is shown for a moment then I get redirected to a search page within Microsoft with no refeence to validation at all. It does this over and over and over again.  What is wrong with you Microsoft????


     
     
    The following article, or fixit may help....
    http://support.microsoft.com/kb/308260

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 6, 2011 5:29 PM
    Moderator
  • "uhu23" wrote in message news:79650e5c-c7a8-401a-9504-85cf87cf9d88 ...
    I have a Gateway laptop which came with Vista 64 bit Home Premium from the factory. I recently performed a  factory restore/recovery which is supposed to bring the laptop back to the original factory condition. I get the 0xC004D401 error box when I start the computer. In the box there is a link which says click here to learn how to fix the problem. When I click it I see the Windows Validation page for a second and then get redirected to a search page within Microsoft with no reference to the issue. When I click back it repeats this over and over and over again. When I go directly to the Windows Validation page without going through the link I get the same result. When I look in Computer properties it says Windows is activated which I assume means its genuine and everything is fine. Why do I keep getting this error box? I've read several other posts on similar problems which only lead to more confusion and no definitive, concrete answers........ so now what?


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Edited by Darin Smith MS Tuesday, March 8, 2011 9:30 PM Merged both of uhu23's threads into one
    • Marked as answer by Darin Smith MS Thursday, March 10, 2011 9:00 PM
    Sunday, March 6, 2011 5:32 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, March 10, 2011 8:59 PM
  • I don't know why it does it but I have the same issue also.

    I attempt to validate Windows at http://www.microsoft.com/genuine/validate/validatenow.aspx by clicking on the Validate Windows button and after a couple of seconds get redirected to http://search.microsoft.com/?mkt=en-us  ( a search page ) .

    !! HOWEVER, I DID DISCOVER A WAY TO VALIDATE WINDOWS !!

    Go to http://www.microsoft.com/downloads/en/details.aspx?FamilyId=9FF6E897-23CE-4A36-B7FC-D52065DE9960&displaylang=en which can also be found by searching Google for rsat vista .

    This download requires your Windows be validated before you can gain access to it.

    If you click the Continue button the Validation process will begin and you can then run the ActiveX validation script.

    You will know if it works because the download page for Microsoft Remote Server Administration Tools for Windows Vista will reload and the Continue button becomes a Download button.

    You can then go back to the Windows Validation page and once again click on Validate Windows.

    The page should then refresh to the validation results and welcome page.

    I trust this will be helpful to you as I was also unable to find any info on the internet that directly addressed a way to resolve this concern. :)

    Please let me know if this gives any joy.

    Thursday, April 7, 2011 3:56 PM
  • "place4ot" wrote in message news:208ed9d2-8616-4ebe-aad5-d8de20a5781d...

    I don't know why it does it but I have the same issue also.

    I attempt to validate Windows at http://www.microsoft.com/genuine/validate/validatenow.aspx by clicking on the Validate Windows button and after a couple of seconds get redirected to http://search.microsoft..com/?mkt=en-us  ( a search page ) .

    !! HOWEVER, I DID DISCOVER A WAY TO VALIDATE WINDOWS !!

    Go to http://www.microsoft.com/downloads/en/details.aspx?FamilyId=9FF6E897-23CE-4A36-B7FC-D52065DE9960&displaylang=en which can also be found by searching Google for rsat vista .

    This download requires your Windows be validated before you can gain access to it.

    If you click the Continue button the Validation process will begin and you can then run the ActiveX validation script.

    You will know if it works because the download page for Microsoft Remote Server Administration Tools for Windows Vista will reload and the Continue button becomes a Download button.

    You can then go back to the Windows Validation page and once again click on Validate Windows.

    The page should then refresh to the validation results and welcome page.

    I trust this will be helpful to you as I was also unable to find any info on the internet that directly addressed a way to resolve this concern. :)

    Please let me know if this gives any joy.


    Interesting!
    there's no reason that I can see why that link should work, while the direct validation link fails.
    (which is not to say that I don't believe your results!)
    Please post an MGADiag report so that we can at least have some idea whereabouts you are in the faulting spectrum.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 7, 2011 5:43 PM
    Moderator
  • Here you go Noel. IDk if this helps, but hopefully it may save someone else from the same difficulties.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C8G96-MPT8T-K37C7
    Windows Product Key Hash: eDGWB4rv5Elgcy30Vd3Mqw9fbF0=
    Windows Product ID: 89587-OEM-7332132-00130
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8EA1E8FC-C4FE-44C7-A9FA-93DD7C251CAA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8EA1E8FC-C4FE-44C7-A9FA-93DD7C251CAA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-K37C7</PKey><PID>89587-OEM-7332132-00130</PID><PIDType>2</PIDType><SID>S-1-5-21-4006529259-4004852306-1122660783</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080708000000.000000+000</Date></BIOS><HWID>DB323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00146-321-300130-02-1033-6002.0000-0952011
    Installation ID: 007664396273133900316843159594605085281775320000803143
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: K37C7
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQABAAAABAABAAEAeqgI4wT8ptgSIBAzVPloihgr8vS0gk0IOqTGq6xWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30F1   
      FACP   HP      30F1   
      HPET   HP      30F1   
      BOOT   HP      30F1   
      MCFG   HP      30F1   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   AMD     PowerNow

     

    Thursday, April 7, 2011 7:38 PM
  • "place4ot" wrote in message news:a102a2a7-2875-4d19-a8ac-e952d8bf440b...

    Here you go Noel. IDk if this helps, but hopefully it may save someone else from the same difficulties.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C8G96-MPT8T-K37C7
    Windows Product Key Hash: eDGWB4rv5Elgcy30Vd3Mqw9fbF0=
    Windows Product ID: 89587-OEM-7332132-00130
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001

    File Scan Data-->
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100

    You have a File Mismatch (highlighted above) - which will lead to a non-genuine notification sooner or later.
     
    The indications are that the problem is caused by permissions problems - hopefully these can be solved by sunning the SFC command...
     
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Then run MGADiag again, and post the results in a NEW thread of your own (I just realised that you are not the Original Poster in this thread)

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 7, 2011 7:49 PM
    Moderator