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How do I add my PC to a existing subsciption to windows live onecare RRS feed

  • Question

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    I added onecare to my computer and subscribed toit using a product key, but the onecare virus protection was not activated. So I uninstalled Windows Onecare and it then old me the product was not subscribed to and i had 15 days to subcribe, i tried to subscribe but of course it recognises that the product key is already in use, I have oo my windows live ID and reset it like the help center tells you to and now it states that the onecare is not activated and there is now and activate button. I can now not even activate it please help!!!!
    Saturday, September 6, 2008 9:34 PM

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  •  sammyk08 wrote:

     

    I added onecare to my computer and subscribed toit using a product key, but the onecare virus protection was not activated. So I uninstalled Windows Onecare and it then old me the product was not subscribed to and i had 15 days to subcribe, i tried to subscribe but of course it recognises that the product key is already in use, I have oo my windows live ID and reset it like the help center tells you to and now it states that the onecare is not activated and there is now and activate button. I can now not even activate it please help!!!!

    You mean you have, and still have, Onecare uninstalled and you get an activiation button from Windows OneCare? Where is this button showing up? In the Systray, near the PC clock or somewhere else?

    On what verison of Windows is or was OneCare installed? Have you checked if Windows was up-to-date? Check it at: Microsoft Update. Use the "Custom" button. That way you not only see the "Critical" updates, but also the "Optional" updates and patches.

     

    If OneCare is still uninstalled you can always run the Cleanup Tool to remove the last remnants of the program. See this post. Then, if there's no other antivirus or antispyware installed, you can always try to re-install OneCare again.

     

     

    Monday, September 8, 2008 12:23 PM
  • I have reinstalled and it now says activate on the windows live care page, but i cannot activate due to the product key already in use. It is on windows vista.

     

     

     

    Monday, September 8, 2008 5:25 PM
  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

     

    Monday, September 8, 2008 6:37 PM
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