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Vista Ultimate - activation error 0xC003C004, Product Key Already in Use RRS feed

  • Question

  •  

    Hi Darin,

     

    I am having a similar problem to msany other users on here - mine is an upgrade to Vista Ultimate from XP, and has previously been installed (I did look for a way of de-activating, but only found a Technet article saying go ahead and re-install).  However I have removed it from that machine, returning it to XP, and have now upgraded a different machine with this copy of Vista.  I am getting the 0xC003C004 error when I try to activate on-line, and am not offered any telephone activation - what do I need to do to resolve this - 9 days left and counting?

     

    Genuiune Diags results follow:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4F785975-1C6A-41F1-BAC1-6E682CBFA244}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: 0x0
    Commit: N/A, hr = 0xc004f012
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004f012
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4F785975-1C6A-41F1-BAC1-6E682CBFA244}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-1031973591-3165848261-1994761656</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35C-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20070907000000.000000+000</Date></BIOS><HWID>C4313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Thanks

     

    HowieB

     

    Thursday, November 1, 2007 1:56 PM

Answers

  •  

    Hi HowieB,

     

      Try activating by phone, by following the below process:

     

    Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, November 1, 2007 5:20 PM

All replies

  •  

    Hi HowieB,

     

      Try activating by phone, by following the below process:

     

    Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, November 1, 2007 5:20 PM
  • I am trying to do this today, but the toll free number (in the UK) is coming up as number unknown, and the paid for number is too quiet for me to hear on my telephone even with the volume turned up to 11!

     

    I have just rebuilt my PC with a new MB and had to reinstall Vista Ultimate, and now it won't acept the product keys as I have already registered them!

     

    Thursday, December 27, 2007 2:54 PM