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This Copy of Windows is not genuine RRS feed

  • Question

  • I've read a few of the message threads, however not sure what action is correct for my situation.  I took an earlier recommendation from a MS rep and ran the Diagnostic Tool.  Below is the results:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D2D50EC2-828B-40F8-92C1-5128FF4C3E91}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D2D50EC2-828B-40F8-92C1-5128FF4C3E91}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1276283768-808215742-20384181</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1720</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>28B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>87EE7735AD69D86</Val><Hash>dvAFU6+WKhtiW8RJBQ6GYI5IYgk=</Hash><Pid>89409-707-6553691-65056</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3652009
    Installation ID: 001552803832197224806894083870346944973432274882635911
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/25/2010 10:20:20 AM

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAgABAAAAAgABAAEAeqhYFfJXjALCjXjo/lNkPojS3luewUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      OSFR   TOSHIB  A+2nd ID
      SLIC   DELL    CL09  
      SSDT   PmRef  CpuPm

    • Moved by Darin Smith MS Wednesday, January 27, 2010 7:44 PM Appears to be an Office Issue (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Monday, January 25, 2010 5:33 PM

Answers

  • Hello dbrossmer,

      Your Diagnostic Report is showing Windows 7 as Genuine and I don't see any Windows related issues.

       I do, however, see that the Office Professional Plus 2007 was installed using an Invalid Volume License Key.  Invalid means the key was not created or released by Microsoft.  Uninstalling that non-genuine copy of Office will result in the Non-Genuine Office messaging to stop. 

      

      If the issue you are reporting is not Office related, please re-run the Diagnostic Report while the Non-Genuine messaging is occuring and post it.  I need to see what's going on while the issue is happening.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 7:42 PM
    Monday, January 25, 2010 9:58 PM

All replies

  • Hello dbrossmer,

      Your Diagnostic Report is showing Windows 7 as Genuine and I don't see any Windows related issues.

       I do, however, see that the Office Professional Plus 2007 was installed using an Invalid Volume License Key.  Invalid means the key was not created or released by Microsoft.  Uninstalling that non-genuine copy of Office will result in the Non-Genuine Office messaging to stop. 

      

      If the issue you are reporting is not Office related, please re-run the Diagnostic Report while the Non-Genuine messaging is occuring and post it.  I need to see what's going on while the issue is happening.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 7:42 PM
    Monday, January 25, 2010 9:58 PM
  • No reply from original poster so I assume the issue was, in fact, Office related.

    Moving thread to the Office Validation Forum

    Darin MS
    Wednesday, January 27, 2010 7:43 PM