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Microsoft office home student 2010 product key doesnt work??

    Question

  • Hello,

    Can someone please help.

    My brand new Microsoft office home student 2010 product key doesnt work?? i just purchased a new acer laptop from a Currys electrical store and i also purchased the student office package. when opened microsoft word keeps asking for a product key when I enter the key it says its incorrect. very fustrating.

    Ross

    Sorry i should mention the product key is a sticker inside the packaging not on the bottom of the laptop. it is called product key card and came in a small dvd type case. cost me £70.00.

    Saturday, September 18, 2010 5:47 PM

Answers

  • Hello sahar shah,

    If you are entering the product key taken from the Certificate of Authenticity on the bottom of the computer, you are trying to activate Office using a Windows product key.  That's not going to work.

    If you "bought" Microsoft Office 2010, enter the product key for Office taken from the yellow-oragne Proof of License label that's found inside the retail package.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, October 05, 2010 9:14 PM

All replies

  • Hello,

    Can someone please help.

    My brand new Microsoft office home student 2010 product key doesnt work?? i just purchased a new acer laptop from a Currys electrical store and i also purchased the student office package. when opened microsoft word keeps asking for a product key when I enter the key it says its incorrect. very fustrating.

    Ross

    Sorry i should mention the product key is a sticker inside the packaging not on the bottom of the laptop. it is called product key card and came in a small dvd type case. cost me £70.00.


    Try this:  Go to http://office.microsoft.com/en-us/buy/using-the-product -key-card-FX101853163.aspx and download the proper product for your Product Key Card (PKC.)  Once done, uninstall the current office trial software, any activation assistant and reboot the computer.  Install the downloaded product and use the PKC code to activate it.  You should be set.  Let us know.
     
    Also, you are aware, I hope, that the version of software you purchased is forever tied to the first computer it is installed onto and can never be installed onto any other computer (it can be reinstalled onto the same computer if necessary.)
    Sunday, September 19, 2010 2:02 AM
  • Hello Rosscobbie,

    There could be two explanations for the situation you are encountering.

    1.  The installed Office is an edition that does not match the edition of your Office Product Key card.  For example, if the installed Office is Office Home and Business 2010, and you are trying to activate it as a perpetual license with a product key card for Office Home and Student 2010, of course that's not going to work.  So be sure that the installed Office matches the edition of your product key card.

    2.  The installed Office is from a different "sales channel" than the product key card for Office Home and Student 2010.  Product Key Cards are intended to activate perpetual licenses of OEM installations of Office.  It is possible that the Office installed on your computer is a retail trial of Office Home and Student 2010.  If this is the case, then you will need to uninstall the retail trial of Office H&S 2010, restart twice, then download and install an OEM installation of Office Home and Student 2010.  You can download it from here:  http://office.microsoft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx  Once downloaded and installed, you should now be able to activate the perpetual license for Office H&S 2010 with your Product Key Card.

    Post back to let us know how you did :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, September 19, 2010 2:09 AM
  • i have purcheased a new pc from pcworld and also brought microsoft 2010 , before i ignored the product key becuase it worked first time then once on microsoft it wont let me use it anymore it says i have to enter the "product key" and when i type it in it dosent work !

    it is very annoying because i have lots of coursework todo , please can anybody help me , shall i go back to pcworld , or what ?

    Tuesday, October 05, 2010 9:00 PM
  • Hello sahar shah,

    If you are entering the product key taken from the Certificate of Authenticity on the bottom of the computer, you are trying to activate Office using a Windows product key.  That's not going to work.

    If you "bought" Microsoft Office 2010, enter the product key for Office taken from the yellow-oragne Proof of License label that's found inside the retail package.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, October 05, 2010 9:14 PM
  • I'm encountering essentially the same problem.  I have a genuine Office 2010 H&S PKC, but when I enter the key code at

    http://office.microsoft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx to get the download it gives the following error:

    We are sorry, but we are unable to complete your request.
    The following problem(s) exist:
    • (-PKC-) The Office 2007 Product ID provided is not recognized as an eligible product for the Office 2010 Technology Guarantee program. Please check your Product ID and try again, or check the list of eligible products. If your product is not eligible, you may be interested in downloading a free trial of Office 2010 at http://buyoffice.microsoft.com. Contact Customer Support.

    odd that it thinks it's an Office 2007 code.  Is there a better/working address to get the Office 2010 H&S download that works for PKC.  The 'free trial' is a FPP download which generates a trial key and attempts to auto-activate, so that doesn't work.

    Sunday, December 12, 2010 6:56 AM