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Home & Student version now expired RRS feed

  • Question

  • I was asked by Ron in social.answers.microsoft forums to post my problem here now with a link to prior post:http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/2d65aefb-9dbc-436d-b4d4-70c20f69fc2a

    here are the results from MG:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2417B9E8-E0A1-4B6B-B67A-CD710027BF3C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2417B9E8-E0A1-4B6B-B67A-CD710027BF3C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-465288348-2741638192-843341405</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV52 Series                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090918000000.000000+000</Date></BIOS><HWID>62BB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>4ECD38B8B07E5EE</Val><Hash>ki43tqPdreN5NurzjPM0BY9ANbI=</Hash><Pid>72079-759-2945771-55989</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>CFC03A17BD6342</Val><Hash>y1ESZOvwcVPwLDVLSLQ+IVuuNAU=</Hash><Pid>81602-417-1565693-68239</Pid><PidType>10</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2262009
    Installation ID: 021742532411994361841186212696485715840221840932406095
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 11/2/2010 6:47:29 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:17:2010 14:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEA6GHY10BUVPniUBAh9OTOcOpFvmVO/uxKfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      SRAT   AMD     HAMMER 
      MSCT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW





    I keep getting that this product is expired as of Nov 1, I uninstalled it 3 times, cleaned the reg, rebooted and it still says it is expired.

    • Edited by Carey FrischMVP Wednesday, November 3, 2010 2:55 AM Removed duplicate MGA reports
    Tuesday, November 2, 2010 2:35 PM

Answers

  • Hello ken dreger,

    Before you throw in the towel :-) let's try something else.

    Go to this MS KB http://support.microsoft.com/kb/919895 and run the MS FixIt in Method 1.  This FixIt removes the Office license file (just uninstalling does not).  Restart afterwards, and then open up Word, which should then call the Activation Wizard.  Enter your Office H&S 2007 product key and let's see what happens.

    (BTW, you did try the Office 2010 uninstall FixIt here http://support.microsoft.com/kb/290301/, right?)

    • Proposed as answer by Darin Smith MS Tuesday, November 2, 2010 10:40 PM
    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:35 PM
    Tuesday, November 2, 2010 5:56 PM

All replies

  • Hello ken dreger,

    The mgadiag report shows that your Gateway NV52 laptop has two installations of Office-family products.

    You have a Genuine retail licensed installation of FrontPage 2003.

    You have a Genuine installation of Office Home and Student 2007.  The Office status value of 100 means Genuine.  If the Office status value was 102, that would indicate a Trial product.

    I can't see anything in the report that would account for your Office H&S 2007 installation telling you that it has "expired"?

    Did the computer at one time have a preinstalled Trial of Office H&S 2007?  This is common with consumer-oriented computers sold at major retail stores.

    Did the computer have an installation of the Office 2010 Beta that was set to expire after October 31, 2010?

    Can you tell us where you puchased Office?  Do your materials look like those shown at http://www.microsoft.com/howtotell/category.aspx?displaylang=en&cID=fab9617a-57ff-4789-9397-6dac071b19b0 ?

    Tuesday, November 2, 2010 3:08 PM
  • Hello ken dreger,

    One more thing, could you have a look at this MS KB article and tell us if there are any Office 2010 GUID values on your computer?

    http://support.microsoft.com/kb/2186281

    Tuesday, November 2, 2010 3:15 PM
  • The computer was purchased in Nov-Dec 2009 from Best Buy, there were no Office products on it. I downloaded the 2010 Office beta and used it for a while, uninstalled it and purchased the home-student version it came in the mail from MS in a thin package envelope with the cd inside.
    Tuesday, November 2, 2010 4:07 PM
  • Not that I can tell from the entries in regedit.
    Tuesday, November 2, 2010 4:34 PM
  • Hello ken dreger,

    If I had to guess, I would say that for some unknown reason, there is an Office "indentity crisis" happening on your computer.  The removal of the beta did not go according to plan, and it seems that some leftover code or registry setting from the beta is brainwashing your Office 2007 into thinking it is an Office 2010 beta that has expired.

    You can continue to search the Microsoft forums and other forums for a solution.  Because the beta just expired, it might take a few days for MS support to evaluate whether there are enoguh people in the same boat as you to justify efforts to come up with a solution, so you'll want to submit a formal support request thru Office tech support and you'll want to keep your ear to the ground by monitoring the Office answers forum.

    In your situation, personally I would choose the "nuclear option" :-), meaning I'd backup my data and then use the Gateway's recovery procedure to recover the computer back to out-of-the-box condition, then I'd use the materials you got from Microsoft to do a clean installation of Office H&S 2007 back onto the computer.

    Depending upon how familiar you are with where docs and data and settings are stored on the computer, you might actually spend less time and aggravation nuking it as compared with pulling your hair out searching for a solution to this unfortunate and obscure problem.  if you have an external hard disk drive you can use for storage, or a large capacity flash drive, it's easy to use the built in Windows 7 EZ Transfer Wizard as a backup system---you just go thru the process in the EZT Wizard, and choose to save your data and settings into a transfer file saved on the external drive.  Unplug the drive, run the Gateway recovery, install your programs (including Office) and then run EZT again and tell it to bring in the data and settings from the file saved on the external drive.

    Good luck! :-)

    Tuesday, November 2, 2010 5:02 PM
  • Dan, I have done the NUC option when IE 32 kept crashing about 3 months ago, it took me a week to recover after having to reinstall the add ones I have. At this time I am so upset I will probably go over and purchase the full blown one and just reside that MS still is not IBM as for customer service.  Thanks anyway for your help.

    Respectfully

     

    Tuesday, November 2, 2010 5:29 PM
  • Hello ken dreger,

    Before you throw in the towel :-) let's try something else.

    Go to this MS KB http://support.microsoft.com/kb/919895 and run the MS FixIt in Method 1.  This FixIt removes the Office license file (just uninstalling does not).  Restart afterwards, and then open up Word, which should then call the Activation Wizard.  Enter your Office H&S 2007 product key and let's see what happens.

    (BTW, you did try the Office 2010 uninstall FixIt here http://support.microsoft.com/kb/290301/, right?)

    • Proposed as answer by Darin Smith MS Tuesday, November 2, 2010 10:40 PM
    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:35 PM
    Tuesday, November 2, 2010 5:56 PM