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window 7 not genuine RRS feed

  • Question

  • Recently my computer has this annoying popup window saying that my copy of windows7 is not genuine.  Yesterday I bought office 10 to install on the computer but it will not install because now the windows installer will not work.  After looking on this forum and finding that I am not the only one with this problem I decided to post this in hopes that someone from microsoft can tell me why all of a sudden these problems began. 

    When I ran the diagnostic it shows product key numbers that are completely different from the ones on the bottom of my computer.  How can this be?  I am attaching a copy of the dianostic report with this and hope someone from microsoft gets back with some answers.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {3BF9B491-6664-4BC5-85A1-C0B00E06C475}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3BF9B491-6664-4BC5-85A1-C0B00E06C475}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-745519872-3246301277-1175261190</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20100414000000.000000+000</Date></BIOS><HWID>C4B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800706BE' to display the error text.
    Error: 0x800706BE

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 12:1:2010 08:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GFq0QLfBDOeYo5oCJ+KSlon/Gg8VGSwAGtcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      WDAT   INTEL   Calpella
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   INTEL   SataAhci
      ASPT   INTEL   Calpella
      SSDT   INTEL   SataAhci

     

     

    Tuesday, December 7, 2010 10:07 AM

Answers

  • Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui 
    

    Click on the start button & type in CMD.

    Right click on CMD.exe and run as Administrator.

    Run the command sfc /scannow

    It will try and repair the corrupt file, when the repair scan is complete reboot your system.

    • Marked as answer by Darin Smith MS Wednesday, December 8, 2010 10:22 PM
    Tuesday, December 7, 2010 12:29 PM
  • Try the below, if you have already tried the SFC command you may want to try it from the repair enviroment, press f8 when just before windows starts loading, select repair or boot to the install DVD and select repair then click on the dos prompt icon and type the command as described below. Remember to follow the final tech support option if none of the other options help, it is free.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:31 PM
    Tuesday, December 7, 2010 1:39 PM

All replies

  • Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui 
    

    Click on the start button & type in CMD.

    Right click on CMD.exe and run as Administrator.

    Run the command sfc /scannow

    It will try and repair the corrupt file, when the repair scan is complete reboot your system.

    • Marked as answer by Darin Smith MS Wednesday, December 8, 2010 10:22 PM
    Tuesday, December 7, 2010 12:29 PM
  • Thanks for the help tb. I tried that earlier and I just tried a second time. Both times the scan found corrupted files but couldn't repair them. So I'm still in the same place. I hope someone else has a solution. If the file that you said is corrupt how can I replace it? t.l. hudson
    Tuesday, December 7, 2010 1:35 PM
  • Try the below, if you have already tried the SFC command you may want to try it from the repair enviroment, press f8 when just before windows starts loading, select repair or boot to the install DVD and select repair then click on the dos prompt icon and type the command as described below. Remember to follow the final tech support option if none of the other options help, it is free.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:31 PM
    Tuesday, December 7, 2010 1:39 PM