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Office Pro 2007 reinstallation on new machine fails Genuine Advantage Validation RRS feed

  • Question

  • I recently purchased a new pc with Windows 7 Professional.  I had purchased a retail version of Office Pro 2007 several months ago and it ran fine on my old pc before I purchased my new pc.  I was having problems with my old pc and replaced the hard drive and reinstalled my windows XP Pro operating system on it.  I reinstalled Office 2007 Pro and it was activated with no problems.  A week or two  later, I finally replaced my old pc as the system was still locking up and rebooting. I was able to activate Office 2007 Pro on my new system, but now when I launch Excel or Word I get the Genuine Advatage warning that it is a valid license.  The SKU # on the Office 2007 case is 269-11094 which the online stores show as a full retail version. I also have Office 2003 Pro installed and it passes the GAV.


    here is the results of the Genuine Advantage diagnostics tool.

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-K3898-BVMFV-HCCJ7

    Windows Product Key Hash: IDANoBPsdLkJdNobAMYi/3gURKQ=

    Windows Product ID: 00371-OEM-9043982-20322

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {83E97DA8-01DC-41AE-95DE-EEF6A4DFB96F}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Professional Edition 2003 - 100 Genuine

    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{83E97DA8-01DC-41AE-95DE-EEF6A4DFB96F}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HCCJ7</PKey><PID>00371-OEM-9043982-20322</PID><PIDType>3</PIDType><SID>S-1-5-21-859044160-4072777508-1596492368</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7529</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V4.2</Version><SMBIOSVersion major="2" minor="6"/><Date>20090810000000.000000+000</Date></BIOS><HWID>99B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2082DAA52E26DD6</Val><Hash>7hYfY23upt5Vab/eJNcEg9YuV4o=</Hash><Pid>70145-747-4603762-57843</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>930CB7057FF8586</Val><Hash>0OqoOEQhgBkzTAzPnIQHW1u0gII=</Hash><Pid>89409-707-9555121-65407</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00180-439-820322-02-1033-7600.0000-3382009

    Installation ID: 014834456871873442889695389066262232579412209395003394

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: HCCJ7

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 12/21/2009 5:11:37 PM

     

    HWID Data-->

    HWID Hash Current: NAAAAAIABAABAAEAAAABAAAAAgABAAEAJJQw0WBDbmaqdjow6ktI5AIbbroYly668OFGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name  OEMID Value          OEMTableID Value

      APIC                                       7529MS                   A7529400

      FACP                                      7529MS                   A7529400

      HPET                                     7529MS                   OEMHPET

      MCFG                                    7529MS                   OEMMCFG

      OEMB                                    7529MS                   A7529400

      GSCI                                      7529MS                   GMCHSCI

      SSDT                                      DpgPmm                 CpuPm

     

     

    Monday, December 21, 2009 10:30 PM

Answers

  • Hello Steve B2,

    I understand that you purchased what you thought was a retail license for Office Professional 2007, but as the mgadiag utility has reported, you really ended up with a copy of Office Professioanl Plus 2007, which is sold only thru Volume Licensing channels.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as VL discs, and you certainly should not have received an Invalid Product Key.  In the case of your purchase of Office Professional Plus 2007, quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.

    Your first course of action is to confront the seller of your Office Professional Plus 2007 with this information and demand either a full refund.  Please do not accept any offer of sending you a product key to be used with software downloaded from Microsoft as a correction of the problem, because it is likely the product key they will email to you will turn up as a nongenuine product key, too.  If the seller refuses to refund your money, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    As Darin mentioned, the good news is that your Office 2003 is genuine and you can continue to use that normally until the siutation with Office 2007 has been resolved.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 9:11 PM
    Tuesday, December 22, 2009 2:24 PM

All replies

  • Hello Steve B2, 

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft


      The Microsoft Office Professional Plus 2007 is Non-Genuine.  It was installed using a Invalid Volume Licensce Key (VLK).
    VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Invalid. This means it was likely created with a Piracy software called a Key Generator (KeyGen).  In other words, Microsoft did not create or release this key.

      However, your Microsoft Office Professional Edition 2003 appears to be Genuine. I recommend uninstalling the Office Professional Plus 2007 and use the Office Professional Edition 2003 instead.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Monday, December 21, 2009 11:26 PM
    • Unmarked as answer by Darin Smith MS Tuesday, December 22, 2009 9:11 PM
    Monday, December 21, 2009 11:26 PM
  • Hello Steve B2,

    I understand that you purchased what you thought was a retail license for Office Professional 2007, but as the mgadiag utility has reported, you really ended up with a copy of Office Professioanl Plus 2007, which is sold only thru Volume Licensing channels.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as VL discs, and you certainly should not have received an Invalid Product Key.  In the case of your purchase of Office Professional Plus 2007, quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.

    Your first course of action is to confront the seller of your Office Professional Plus 2007 with this information and demand either a full refund.  Please do not accept any offer of sending you a product key to be used with software downloaded from Microsoft as a correction of the problem, because it is likely the product key they will email to you will turn up as a nongenuine product key, too.  If the seller refuses to refund your money, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    As Darin mentioned, the good news is that your Office 2003 is genuine and you can continue to use that normally until the siutation with Office 2007 has been resolved.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 9:11 PM
    Tuesday, December 22, 2009 2:24 PM
  • I am sorry, I didn't see the part where you mentioned buying the Office 2007.  Dan is completly correct, contact the seller and demand your money back.

    Darin MS
    Tuesday, December 22, 2009 9:14 PM