Sign in

Microsoft.com

Microsoft

Remove From My Forums

Live OneCare status is at risk

Question
0

Sign in to vote

Onecare is at risk, my subscription says it is expired, I can't get any help from your generic Help Support and I am not at all happy with software.

Monday, March 10, 2008 3:41 AM

Answers

0

Sign in to vote
If your subscription to OneCare shows expired in OneCare

Check your PC date and time.
Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve
Monday, March 10, 2008 6:18 PM

Moderator