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Validation Status: Genuine, but won't activate? RRS feed

  • Question

  •  Hi all,

    I recently acquired a laptop (HP Pavilion dv2020ca) with some overheating issues. I've resolved most of the issues (I'm waiting on replacements parts as the screen is burned, but still useable) and went to install Vista Ultimate. I had the HP OEM DVD that I installed successfully, and no issues after other than standard Vista issues (had to clear wbem repository etc.). There are currently no errors in the event log that I haven't caused my self on purpose.

    This is also a first for me, in all my years of computing, I typically see pirated copies of Windows software that won't pass genuine advantage and won't activate from the home user standpoint, or I see no issues from the enterprise standpoint as all versions I've seen in any enterprise have been fully activated and passed activation.

    My problem, Windows Vista Ultimate passes Genuine Validation, but will not activate. When I try to activate, it states the key entered is not valid for activation. It gives 3 options, buy a new product key, enter a new one, or contact HP for support. Pressing the Contact HP button brings up the standard Windows Help that has little info in it (nothing related to validation). If I try the buy a new product key link (just for arguements sake), it brings me to a link that wants to validate windows. Once I clicked continue, it validated my copy and thanked me for having genuine software or something like that, but it still won't activate (nor will it allow me to "buy a new product key", not that I want to as this is OEM, but I thought it would be worth noting).

    I can't figure this one out, but google brought me here. Judging by other posts in this section, this is requires for troubleshooting purposes:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-C8G96-MPT8T-K37C7
    Windows Product Key Hash: eDGWB4rv5Elgcy30Vd3Mqw9fbF0=
    Windows Product ID: 89580-OEM-7332132-00130
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {613F1E83-0BBD-4599-B2F5-D9575182AE56}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{613F1E83-0BBD-4599-B2F5-D9575182AE56}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K37C7</PKey><PID>89580-OEM-7332132-00130</PID><PIDType>2</PIDType><SID>S-1-5-21-1472268245-1403702496-4066922853</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (EZ649UA#ABL)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.39</Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>BA303507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300130-02-4105-6001.0000-0232009
    Installation ID: 014754437116241646351770611921383253095312324110604656
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: K37C7
    License Status: Initial grace period
    Time remaining: 42900 minute(s) (29 day(s))

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAnJ+MaqodlKJ8CFiw6nRKPUgk4nfAyPL0PgU2ErKDrFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    It might be worth noting that I did NOT get this HP OEM Vista Ultimate DVD with this laptop, I had it handy from one of my other laptops, however it is HP OEM and this model of laptops was shipped with Vista when it was purchased from Best Buy, so I'm not sure why this wouldn't work. It is also worth noting I didn't use the key from the other laptop (in other words, no I'm not using the same key on 2 machines). Am I using the wrong DVD?

    How can I fix this?

     

    --- Edit ---

    Under a tip from a co-worker, I noted I had installed Vista updates and such before activating. I have just tried a complete wipe and re-install with updates disabled, and still have the same problem. The NIC driver installs from the HP DVD so I did not do anything but set Vista up from scratch and attempt to activate.

    Friday, January 23, 2009 7:59 PM

Answers

  • I re-read your original post just in case I missed something the first time and I have a few additional questions.

    First, did your computer originaly come with Vista Ultimate? In addition, confirm that the version of Vista that is listed on the COA Sticker matches the version of Vista that you currently have installed on the computer. (i.e. does the COA sticker say Vista Ultimate?)

     Also, in your original post, you stated:

    It gives 3 options, buy a new product key, enter a new one, or contact HP for support. Pressing the Contact HP button brings up the standard Windows Help that has little info in it (nothing related to validation). If I try the buy a new product key link (just for arguements sake), it brings me to a link that wants to validate windows. Once I clicked continue, it validated my copy and thanked me for having genuine software or something like that, but it still won't activate (nor will it allow me to "buy a new product key", not that I want to as this is OEM, but I thought it would be worth noting).

     You didn't say what happens if you select "Enter a new product key" and try entering the product key (known as the COA SLP key) found on the sticker (know as the COA sticker) on the side (or bottom) of the computer. 

    You also don't describe what happens if you click 'Start', right click 'Computer', select 'Properties' and then click 'Change Product Key' and enter the key from the COA sticker.

    Lastly, it may be nessacary to contact HP and get a preplacment Windows Restore DVD that is specific to your computer model. It shouldn't be nessacary if the Vista Ultimate DVD (that you are using) is from HP and the COA key (that is from your computer's COA sticker) is for Vista Ultimate, but HP may have made their restore DVDs model specific and I just hadn't heard about it. 

     

    Thanks,

    Darin

     


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 7:53 PM
    Monday, January 26, 2009 10:57 PM

All replies

  •     Hello Captain Canaduh,

     

      Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key at the factory (or when you use the OEM Restore DVD) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated and you must Activate by Phone.


      Your Vista is curently using the OEM SLP key and as such, should self activate.  So for situations such as your (where the OEM SLP key is not self-activating, as it should) Microsoft requires computer manufacturers to include the Certificate of Authenticity (COA) sticker (on the side or bottom of the computer) that contains the COA SLP key. 

      To resolve your issue,  you just need to change out the OEM SLP (that is currently in Vista) with the COA SLP key found on the sticker on your computer. 


      The normal way to change the Product Key is click Start, right-clicking on "Computer", selecting Properties" and click "Change product key" (lower right hand side of the window).

     

    Below I have also included alternate steps to change the Product Key, in case you are unable (for whatever reason) to follow the above steps.

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and may return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, January 23, 2009 10:12 PM
  • Hi Darin,

     

    I have already tried this (and many other things I've read in similar posts). slui.exe 4 does absolutely nothing for me (option 3 is call hp, option 4 does not exist, which is why I think maybe I have the wrong DVD?).

    Saturday, January 24, 2009 2:15 PM
  • I re-read your original post just in case I missed something the first time and I have a few additional questions.

    First, did your computer originaly come with Vista Ultimate? In addition, confirm that the version of Vista that is listed on the COA Sticker matches the version of Vista that you currently have installed on the computer. (i.e. does the COA sticker say Vista Ultimate?)

     Also, in your original post, you stated:

    It gives 3 options, buy a new product key, enter a new one, or contact HP for support. Pressing the Contact HP button brings up the standard Windows Help that has little info in it (nothing related to validation). If I try the buy a new product key link (just for arguements sake), it brings me to a link that wants to validate windows. Once I clicked continue, it validated my copy and thanked me for having genuine software or something like that, but it still won't activate (nor will it allow me to "buy a new product key", not that I want to as this is OEM, but I thought it would be worth noting).

     You didn't say what happens if you select "Enter a new product key" and try entering the product key (known as the COA SLP key) found on the sticker (know as the COA sticker) on the side (or bottom) of the computer. 

    You also don't describe what happens if you click 'Start', right click 'Computer', select 'Properties' and then click 'Change Product Key' and enter the key from the COA sticker.

    Lastly, it may be nessacary to contact HP and get a preplacment Windows Restore DVD that is specific to your computer model. It shouldn't be nessacary if the Vista Ultimate DVD (that you are using) is from HP and the COA key (that is from your computer's COA sticker) is for Vista Ultimate, but HP may have made their restore DVDs model specific and I just hadn't heard about it. 

     

    Thanks,

    Darin

     


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 7:53 PM
    Monday, January 26, 2009 10:57 PM