I have written code to return a list of Service Appointment Proposals (potential slots) and also some code that can allow the selection of a slot and generate a Service Appointment.
This basically means I can interact with CRM from a dialler application in a call centre.
The next part of the proof of concept is to calculate journey times between locations. We have code to do this but what I am looking to work out is how can I factor in the journey time to a resources appointment schedule for the day?
By default, the appointments will buttress up against each other leaving no travel time.
Is there something built in to the Service Calendar module that will help with this or am I to resort to either:
- adding in extra dummy appointments for travel or;
- extending the appointment time to include travel.
Both options might be misleading. Anyone else pondered this problem?
