Custom Entity Missing in Outlook RRS feed

  • Question

  • I've created a custom entity through CRM Customization tools.  I have checked the entity to be visible from the Sales and Marketing folders, and can view the entity and it's record from the web interface of CRM.  However, when I log into Outlook, the entity is not visible from the Marketing or Sales folder.  I have shut down Outlook, and rebooted the computer, and it still is not visible.

    Any suggestions on what might be causing this?



    Thursday, July 1, 2010 5:02 PM


  • If you don't have the CRM Outlook Client offline app installed, try reconfiguring the the CRM Outlook app through the Configuration Wizard and see if you get a different result. 

    Regards, Donna

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    • Marked as answer by Jim Glass Jr Thursday, July 1, 2010 7:58 PM
    Thursday, July 1, 2010 5:45 PM