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Windows 7 not genuine RRS feed

  • Question

  • My Windows 7 came pre-installed on my PC. Suddenly it's "not genuine". Not sure if related but I always have 2 updates each time I shut down.  I have only a limited understanding of computing and need a simple explanation/solution to the problem. Diagnostic report follows.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {201417AF-5334-401B-9D79-A95C503FBB0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{201417AF-5334-401B-9D79-A95C503FBB0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-66580777-1522977013-1523411582</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100331000000.000000+000</Date></BIOS><HWID>0BB93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 11:19:2010 18:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqiu2rzFRLGegNYRsFBaalxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1128
      FACP            ACRSYS        FACP1128
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1128
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB1128
      SSDT            DpgPmm        CpuPm

    Friday, November 19, 2010 7:14 PM

Answers

  •  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     HrOffline: 0x8004FE21

    The bold entries above from your report indicate that there may be a file corruption issue or other interference such as a disabled service.

    First, type services.msc in the search box of the start menu, double click on it and scroll down to a service called software protection insure it is running and set to delayed start, then check the SPP notification service, insure it is running and set to manual.

    If you had to start or enable either or both of those service then reboot and go to www.microsoft.com/genuine ant attempt to validate. If it fails or the services did not require any changes then continue to the next paragraph.

    Type cmd in the search box of the start menu, right click on the icon that appears and select run as administrator. At the prompt type SFC /SCANNOW and follow the prompts, reboot if neccesary and let us know of any errors or messages you recieve. After rebooting visit www.microsoft.com/genuine and attempt to validate.

    if that does not work try the following

    Type system restore in the search box, click on the relulting program, follow the wizards instructions to restore, choose a restore point prior to your non-genuine status by at least a day or two.

    If that does not work go to the following link and start a no cost support incident. http://support.microsoft.com/gp/contactwga

    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:29 PM
    Friday, November 19, 2010 8:28 PM

All replies

  •  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     HrOffline: 0x8004FE21

    The bold entries above from your report indicate that there may be a file corruption issue or other interference such as a disabled service.

    First, type services.msc in the search box of the start menu, double click on it and scroll down to a service called software protection insure it is running and set to delayed start, then check the SPP notification service, insure it is running and set to manual.

    If you had to start or enable either or both of those service then reboot and go to www.microsoft.com/genuine ant attempt to validate. If it fails or the services did not require any changes then continue to the next paragraph.

    Type cmd in the search box of the start menu, right click on the icon that appears and select run as administrator. At the prompt type SFC /SCANNOW and follow the prompts, reboot if neccesary and let us know of any errors or messages you recieve. After rebooting visit www.microsoft.com/genuine and attempt to validate.

    if that does not work try the following

    Type system restore in the search box, click on the relulting program, follow the wizards instructions to restore, choose a restore point prior to your non-genuine status by at least a day or two.

    If that does not work go to the following link and start a no cost support incident. http://support.microsoft.com/gp/contactwga

    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:29 PM
    Friday, November 19, 2010 8:28 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, November 23, 2010 7:29 PM