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CRM 2011 Email RRS feed

  • Question

  • Hi,

    I wanted to ask which fields are used for sending emails for accounts and contacts?

    When I fill the office-email field the email is not sent but it is only sent for the primary field. 

    So my question is if we can sent email to all the email address fields available in Contacts/Accounts or is it only the primary address field?

    Thanks


    Haris Adil e-BizSoft

    Friday, January 18, 2013 10:35 AM

Answers

All replies

  • MS CRM only supports sending email using primary email address.

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    • Marked as answer by Harispk Friday, January 18, 2013 10:51 AM
    Friday, January 18, 2013 10:49 AM
    Moderator
  • Thanks Mahendar. Is there any way we can use other fields like officeemail?


    Haris Adil e-BizSoft


    • Edited by Harispk Friday, January 18, 2013 10:52 AM
    Friday, January 18, 2013 10:52 AM
  • Hello,

    There is no OOB to do this but check this workaround mentioned in this post, may be it will help you.


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    Friday, January 18, 2013 10:55 AM
    Moderator
  • Maybe I will be able to sort something out of it.. I have started getting a few ideas.

    Thanks again. :)


    Haris Adil e-BizSoft

    Friday, January 18, 2013 11:08 AM