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Do not Disturb brake call forwarding to Voicemail RRS feed

  • Question

  • I got an issue when a user change his status to Do not Disturb in Communicator 2007, the call is not forwarded to the Voicemail system. On all the other users states it does forward the call if unanswered to the voicemail system.
    The environment consists of a Philips PBX with a Dialogic gateway (DMG 2030), Mediation Server and OCS 2007 Std edtition server. The clients are the standard MOC 2007 client. So some users have no phones and use Communicator as there Softphone.
    The response back to the PBX is that the number does not exist. This you get immediatley, the communicator client does not even try to ring. I have seen in the doc's that if the user status is "Do not Disturb" it should actually go straight to voicemail if you are not part of team. If you change the status of the user to any other status, the communicator will ring and if not answered it will forward to the voicemail system. Voicemail system is call express, and not Exchange 2007 by the way.

    Has anybody come across this issue before, info will be appreciated.

    Thanks  
    Sunday, May 10, 2009 8:08 PM

All replies

  • Any possibility that this user is not enabled for UM?
    Or connected to the correct Dial Plan?
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Monday, May 11, 2009 10:55 PM
  • Nope the user do have a voicemail mailbox, the voicemail is hosted on call express. So the communicator is configured to forward all unanswered calls to the voicemail number. The call is then going back through the Dialogic GW to the voicemail server.
    Thursday, May 14, 2009 10:29 AM
  • Did you ever find out what was causing this?  We have the same issue where inbound calls get the standard "the call cannot be completed as dialed" when a user has their presence set to "Do Not Disturb".   We are using a Audiocodes Mediant 1000 gateway.   When any other presense state is selected, the calls are routed correctly.

    Thursday, July 2, 2009 5:28 PM