Can't activate one care on existing account on computer where 90 day trial expired

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  I signed up and paid for a one care account and understood that it would cover up to 3 computers. My payment went through and I have a current account. I had trouble activating my one care on subject computer because your software kept asking me for my credit card number and I had already paid once. Your software should check to see if a valid paid up account exists before asking for a credit card number. I eventually activated the one care successfully on another computer when I re-entered my credit card number and at the end of the process a valid paid up account was recognized and I was not charged for that computer. The trial expired on the original computer. The status is red and says I need to subscribe so I try. It insists on starting a new account at the end of the process which will result in new charges that are not necessary so I cancel and I can't add the computer to my existing account. How can I activate one care on my existing account on the computer where the trial has ?

   

  Monday, December 3, 2007 1:45 AM