Can't activate one care on existing account on computer where 90 day trial expired RRS feed

  • Question

  • I signed up and paid for a one care account and understood that it would cover up to 3 computers. My payment went through and I have a current account. I had trouble activating my one care on subject computer because your software kept asking me for my credit card number and I had already paid once. Your software should check to see if a valid paid up account exists before asking for a credit card number. I eventually activated the one care successfully on another computer when I re-entered my credit card number and at the end of the process a valid paid up account was recognized and I was not charged for that computer. The trial expired on the original computer. The status is red and says I need to subscribe so I try. It insists on starting a new account at the end of the process which will result in new charges that are not necessary so I cancel and I can't add the computer to my existing account. How can I activate one care on my existing account on the computer where the trial has ?


    Monday, December 3, 2007 1:45 AM


  • When you activate OneCare after a reinstall or on the second or 3rd PC, you must use the same LiveID as your subscription. It sounds like you may actually have paid for a second subscription. It will not ask for payment or a product key if it finds a paid up and active subscription already associated with that LiveID.

    You should contact support to make sure that you have not purchased a second subscription.

    As for the expired trial, you need to sign in with the same LiveID as on your PC that is already running an activated copy of OneCare - see Help/About in OneCare to see your LiveID.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.



    Monday, December 3, 2007 2:30 AM