During Microsoft Update cannot install "Meldingen van Office Genuine Advantage (KB949810) nl" RRS feed

  • Question

  • During Microsoft update, it tries to install "Meldingen van Office Genuine Advantage (KB949810) nl". And this install fails. I am using a legal Office Professional 2010 now. A month ago I have upgraded from an illegal office2003 professional.

    How can I solve this problem? Because it looks like this update failure is blocking all further windows and office updates.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V24YM-DD3WG-PFR3J
    Windows Product Key Hash: JJ/2cJQk+z86UcfiXIMxmM8vm94=
    Windows Product ID: 55679-640-0343632-23323
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {37BD28A8-C2F3-4942-8C1F-3A0F7EB0E7CA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37BD28A8-C2F3-4942-8C1F-3A0F7EB0E7CA}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PFR3J</PKey><PID>55679-640-0343632-23323</PID><PIDType>1</PIDType><SID>S-1-5-21-1606980848-484763869-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q-PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0703   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080612000000.000000+000</Date></BIOS><HWID>6E69395701848E78</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13290:ASUSTeK Computer Inc|148EF:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->


    Friday, September 24, 2010 7:59 PM


  • Hello, yo_c

    The report is not showing that Office is installed so you may need to reinstall it. Additionally, ensure that the previous version of Office has been completely removed.

    If reinstalling Office doesn’t help, I would advise you to contact the WGA support team at the link below.

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Monday, October 11, 2010 10:20 PM
    Saturday, September 25, 2010 12:03 AM