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crm 4.0 - email has not yet been submitted for delivery - Email Access Configuration = Email Router RRS feed

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    Hi,

    I have a workflow which sends an email to another crm user, this works fine for mojotity of the users sending the email (the email is sent from the person who triggers the workflow and always sent to the same person)

    With on particular user the worflow is triggered however when i go into the system jobs i can see that the email has not sent as it says the email has not yet been submitted for delivery.

    I have checked the user settings and it is the same as all the other users. The Email access configuration incoming/outgoing is set to Email Router.

    In order to test if any normal emails were going through i asked the user to send me a direct email from crm however this has not come through either so it is not just the workflow.  

    Can anyone please advise on what i could do in order to resolve this issue

    thank you

    Friday, October 25, 2013 9:54 AM

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    Open the email Router Configuration tool and then click Publish, Load Data and then Test access.

    I would also try restarting the email router service.

    Also make sure your CRM Server and Router are on the same update rollup level. 

    Check the event logs for any errors.

    • Proposed as answer by SravaniRN459 Wednesday, October 30, 2013 5:08 AM
    • Marked as answer by Kully88 Friday, November 15, 2013 9:17 AM
    Wednesday, October 30, 2013 1:50 AM

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    Hai,

    I faced this problem many times. What you need to do is refresh the email router where the list of users are existing. Then you need to publish the settings. It takes its own time to refresh and after many hours of the work done (min of 4 hrs approx) it starts sending mails.

    Friday, October 25, 2013 12:28 PM
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    Hi Sravani

    Thank you for your reply.

    I am fairly new to all this and was wondering if you could please clarify what you mean by refresh the email router where the list of users are existing.

    Do you mean to restart the email router services on the server?

    Thank you

    Kully

    Friday, October 25, 2013 12:50 PM
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    Open the email Router Configuration tool and then click Publish, Load Data and then Test access.

    I would also try restarting the email router service.

    Also make sure your CRM Server and Router are on the same update rollup level. 

    Check the event logs for any errors.

    • Proposed as answer by SravaniRN459 Wednesday, October 30, 2013 5:08 AM
    • Marked as answer by Kully88 Friday, November 15, 2013 9:17 AM
    Wednesday, October 30, 2013 1:50 AM
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    Hi Sravani,

    Thank you for your email there was an issue with the configuration tool. I had to reset the profiles again and went through the process as you said > load data > test access

    all working and emails now going through.

    Thanks again 


    • Edited by Kully88 Friday, November 15, 2013 9:19 AM
    Friday, November 15, 2013 9:19 AM