Windows 7 Build 7601 Genuine problems

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  Hello,

  I bought my parents a new computer tower last year sometime and they are now getting the windows 7 is not genuine errors.

  I have downloaded a Microsoft Genuine Advantage Diagnostic Tool (1.9.0027.0), ran it and this is what it came up with:

   Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a2
  Windows Product Key: *****-*****-37DKR-7JRJF-79DBD
  Windows Product Key Hash: Jd7VIIgYIW5vHlLKm1M9pEOsE30=
  Windows Product ID: 00371-221-9469671-86640
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {59131DB5-D96A-492C-ABDD-0367FE85AFE9}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130318-1533
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{59131DB5-D96A-492C-ABDD-0367FE85AFE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-79DBD</PKey><PID>00371-221-9469671-86640</PID><PIDType>5</PIDType><SID>S-1-5-21-2143344270-1574984809-1801501437</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>86EE3807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00172-221-946967-00-1033-7600.0000-2852012
  Installation ID: 012063718725010495150201037696049051368301751004189090
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 79DBD
  License Status: Notification
  Notification Reason: 0xC004F200 (non-genuine).
  Remaining Windows rearm count: 3
  Trusted time: 6/7/2013 12:17:42 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C4A2
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 6:7:2013 12:26
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAJJTOWvD3ABuC/kjkqnbcLESdZBSU511GohbsOw==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   GX620  
    FACP DELL   GX620  
    HPET DELL   GX620  
    BOOT DELL   GX620  
    SSDT DELL st_ex
    ASF! DELL   GX620  
    MCFG DELL   GX620  
  
  

  Can anyone help me please?

  Friday, June 7, 2013 4:41 PM