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Windows 7 Build 7601 Genuine problems RRS feed

  • Question

  • Hello,

    I bought my parents a new computer tower last year sometime and they are now getting the windows 7 is not genuine errors.

    I have downloaded a Microsoft Genuine Advantage Diagnostic Tool (1.9.0027.0), ran it and this is what it came up with:

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-37DKR-7JRJF-79DBD
    Windows Product Key Hash: Jd7VIIgYIW5vHlLKm1M9pEOsE30=
    Windows Product ID: 00371-221-9469671-86640
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {59131DB5-D96A-492C-ABDD-0367FE85AFE9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59131DB5-D96A-492C-ABDD-0367FE85AFE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-79DBD</PKey><PID>00371-221-9469671-86640</PID><PIDType>5</PIDType><SID>S-1-5-21-2143344270-1574984809-1801501437</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>86EE3807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-946967-00-1033-7600.0000-2852012
    Installation ID: 012063718725010495150201037696049051368301751004189090
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 79DBD
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 6/7/2013 12:17:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:7:2013 12:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAJJTOWvD3ABuC/kjkqnbcLESdZBSU511GohbsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   GX620  
      FACP DELL   GX620  
      HPET DELL   GX620  
      BOOT DELL   GX620  
      SSDT DELL st_ex
      ASF! DELL   GX620  
      MCFG DELL   GX620  

    Can anyone help me please?

    Friday, June 7, 2013 4:41 PM

Answers

  • Windows Product ID: 00371-221-9469671-86640 

    The -221- portion of  your Product Key indicates that it is a leaked MSDN Subscription Key.  In order to get an MSDN subscription, you need to sign agreements with Microsoft.  Then they allow you access to keys that are to be used ONLY for the purpose for which they were intended.  When those keys are "activated" enough times, Microsoft will ban them from further use.  That might take over a year before a particular one is banned.  But the effect is the same - the counterfeit installation is then flagged as non-genuine.

    Friday, June 7, 2013 5:52 PM

All replies

  • Windows Product ID: 00371-221-9469671-86640 

    The -221- portion of  your Product Key indicates that it is a leaked MSDN Subscription Key.  In order to get an MSDN subscription, you need to sign agreements with Microsoft.  Then they allow you access to keys that are to be used ONLY for the purpose for which they were intended.  When those keys are "activated" enough times, Microsoft will ban them from further use.  That might take over a year before a particular one is banned.  But the effect is the same - the counterfeit installation is then flagged as non-genuine.

    Friday, June 7, 2013 5:52 PM
  • This machine is far from being new.

    The Dell motherboard in it has a manufacture date of 2006. I suggest that you review your purchasing practices :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, June 8, 2013 9:23 AM
    Moderator