I've complained about the difficulty in reaching support, particularly for issues such as this, where you don't know the correct LiveID for a paid subscription. I know that they are looking at ways to make this easier, but it can't happen soon enough, in my opinion.
If the steps below (taken from the FAQ post) don't allow you to open a support case, please send me an email at sboots@mvps.org and include "OneCare" in the message subject line and paste a link to this thread in the message body.
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To open an email support case without validation:
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Open OneCare
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Click on Help
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Click "Windows Live OneCare Help"
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In the window that opens, click "Show me more topics"
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In the browser window that opens, click "Get More Help" in the lower right hand corner
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Click "Get Support"
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Select "Billing Support" or "Technical Support"
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Select "No. This is a new issue"
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Select "on a different computer"
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Click Continue
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Select "I have a trial/beta version of OneCare"
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Click Continue
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Sign in with your LiveID
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Fill in the form with as much detail as possible and click continue
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Make a note of the Case ID
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You will typically receive a response within 24 hours, but it may be longer on weekend and holidays or periods of high volume.
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Be sure to check your Junk Mail folders for the support response when checking your email and insure that you are not automatically deleting mail from unknown senders.
-steve
Purchased OneCare Today and...
