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License store error RRS feed

  • Question

  • I would like to install updates for XP Professional, which came installed on my Dell computer circa 2002. I am unable to complete the WGA validation due to a license store error. I followed directions to delete the WGA directory but it does not exist so I was unable to delete it. I ran MGA diagnostics which passed, all green, plus the diagnostic tool, the results of which are copied below.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: License store error
    Validation Code: 12
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {212E75C7-FC5E-45DD-98B3-6EB4A0D577CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_63BB5E84-186-80070005_63BB5E84-235-80070005_16E0B333-89-80070005_78155E4D-221-80070005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 12
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 112 License Store Error
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional - 112 License Store Error
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_63BB5E84-543-80004005_63BB5E84-148-80004005_16E0B333-89-80004005_B4D0AA8B-1174-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: http=127.0.0.1:83
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Safari\Safari.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{212E75C7-FC5E-45DD-98B3-6EB4A0D577CE}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2879480082-357967339-2079644369</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 530 MT </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20041101000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID/><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Workstation PWS530</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>112</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>3F62D08D96F3EC6</Val><Hash>Z9/zPzjtxkBeI+F9x9imawUItVg=</Hash><Pid>54197-750-2313955-16754</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>112</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BC51E5459C37CC9</Val><Hash>lNdCkoberncgwWy/3n1gmi7TIk4=</Hash><Pid>54186-752-9918447-17692</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="112"/><App Id="16" Version="10" Result="112"/><App Id="18" Version="10" Result="112"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="112"/><App Id="1B" Version="10" Result="112"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B11D:Dell Inc|1B11D:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Saturday, December 13, 2008 4:16 PM

Answers

  • Hello Setdancingnews,

    As Dan at IT Associates stated
    there is a small chance that if the files are corrupted you may have to perform a repair install  Just to be safe, I would recommend that you back-up your files (Example: My Documents, Bookmarks/Favorites, email, etc).   

    If you have your product key you could try the PRODUCT KEY UPDATE TOOL

    Windows Product Key Update Tool & Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx



    Antron-
    • Marked as answer by Stephen Holm Friday, December 19, 2008 12:32 AM
    Tuesday, December 16, 2008 12:29 AM

All replies

  • Setdancingnews,

    Your report is showing that you have file mismatching (possible corruption) in three vital oembios files.

    Unless other posters have better ideas, I think the solution is going to be for you to backup and offload your data and then use your Dell OS Reinstalaltion CD to do a repair reinstallation of XP on your computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 15, 2008 4:56 PM
  • Hello Setdancingnews,

    As Dan at IT Associates stated
    there is a small chance that if the files are corrupted you may have to perform a repair install  Just to be safe, I would recommend that you back-up your files (Example: My Documents, Bookmarks/Favorites, email, etc).   

    If you have your product key you could try the PRODUCT KEY UPDATE TOOL

    Windows Product Key Update Tool & Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx



    Antron-
    • Marked as answer by Stephen Holm Friday, December 19, 2008 12:32 AM
    Tuesday, December 16, 2008 12:29 AM
  • In following the advice given here I discovered that my own user account on my Dell computer didn't have full access even though it was an administrator account. When I signed in using the system Administrator account, my copy of Windows was immediately declared to be genuine and I was able to install all updates, except for Office XP SP3. My goal here was to install Adobe CS4 which also failed, but I was aided by this document:

    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405850

    which describes how to give full access to Administrator and System accounts. Oddly, my System account didn't appear to have full access, but after fixing that, I was able to install Office SP3 and all subsequent updates. Adobe CS4 has been installing for an hour, whereas it previously stopped with an error after 5 minutes. Problem solved I hope. 
    Monday, December 29, 2008 12:29 AM