Repair Problem

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  Hello Taxlady,

      What type of computer do you have; custom built or commercially built system? There should be a Certificate of Authenticity (COA) located on the side or maybe the top of the tower. This is required either by a commercially purchased system or a custom built system by a local store. The COA will have the product key which you currently need in order to validate/activate Windows XP.  Do you have the original packaging which your Windows software came with?  If so please look here to see if there is a sticker which would have a 25 digit alpha/numeric code. Also please look @ http://www.howtotell.com .  Here you can see examples. 
  
  
  
  Thank you,
  
  Stephen Holm, MS

   

   

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  Stephen Holm

  Tuesday, August 19, 2008 2:13 AM
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  Tax Lady,
  
  
  

  Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

  If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

  United States and Canada
  https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

  Europe, Middle East, Africa  https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

  Asia-Pacific: 

  https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

  Latin America or South America
  https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us) (https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us)

  This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

  •	Replacements for Microsoft software or hardware
  •	Service packs on CD
  •	Product upgrades
  •	Replacement product manuals

              Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

   

  Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us &   http://support.microsoft.com/kb/326246/en-us
  
  
  
  Take care and I hope this will help you with resolving your problem.
  
  
  Stephen Holm, MS

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  Stephen Holm

  • Marked as answer by Stephen Holm Tuesday, August 19, 2008 5:57 PM

  Tuesday, August 19, 2008 2:28 AM