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WGA - have microsoft got it wrong? RRS feed

  • Question

  • My sister bought a computer a few years back now, we have the windows CD and the certificate of authenticity and still the WGA tools tells us that the copy of windows is not genuine - how is this??

    the computer was bought at a respectable retailer (staples) and was a complete system (pre loaded) how can the software be illegal ?

    I hope someone might be able to shed some light on the issue as I simply dont know what to do short of buying a new windows CD (Not going to happen as the copy we have IS genuine !!!!!)

    What can I do ? there doesnt seem to be a way to contact microsoft to contest the matter all they seem to want you to do is buy a new copy!

    Thursday, June 29, 2006 5:40 PM

Answers

  • Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.msp

    Thursday, June 29, 2006 6:30 PM