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Desktop Genuine Error will not go away RRS feed

  • Question

  • Computer crashed so had to replace MB. Vista complained that it was not 
    genuine. Tried reactivating via net  - no luck. First call to phone 
    activation, automated system didn't like codes so I was to sent to never never land where I was dropped by Microsoft support after waiting approx. 10 minutes. 
    Second phone activation, finally got through the automated system which sent me to 
    someone who actually answered (Yea!)
    Verification was completed and Windows doesn't complain - except for the 
    little NAG watermark in the lower right corner of my desktop will NOT go 
    away.  ????? Any help? I've verified and reverified genuine, restarted and 
    cold booted.  It's just a pain to look at.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8T8QY-949J3-VPRMB
    Windows Product Key Hash: fPB3gSDd9xl1EUx42RZCGMxkwBc=
    Windows Product ID: 89572-OEM-7233067-20492
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CB1923B1-97BC-42AB-9B2A-E2E4A348EA2D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB1923B1-97BC-42AB-9B2A-E2E4A348EA2D}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPRMB</PKey><PID>89572-OEM-7233067-20492</PID><PIDType>8</PIDType><SID>S-1-5-21-2786847773-3535864445-686843180</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060811000000.000000+000</Date></BIOS><HWID>16323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>189AF0DE866D500</Val><Hash>+Z3lGNxRBd72s7VTXPqQSOinsBg=</Hash><Pid>73931-640-3880961-57699</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, January 17, 2008 1:45 PM

Answers

  • Did you replace the motherboard with the exact same make and model?  If not, your factory OEM Windows Vista license is no longer valid since it is tied to the PC manufacturer's motherboard BIOS.

     

    Thursday, January 17, 2008 3:06 PM
    Moderator
  •  

    I bought Vista Ultimate and installed it onto a brand new harddrive of a computer I built. I am looking to move that hard drive to a new computer (new motherboard, faster cpu, more memory). Will I have problems with my Vista validation? I see that you say when it's pre-installed on a manufacturers computer, you have to have the same motherboard, but what about my situation where I installed Vista myself? Do I have to buy a new Vista license if I want to upgrade my motherboard?

    Saturday, January 19, 2008 4:07 PM

All replies

  • Did you replace the motherboard with the exact same make and model?  If not, your factory OEM Windows Vista license is no longer valid since it is tied to the PC manufacturer's motherboard BIOS.

     

    Thursday, January 17, 2008 3:06 PM
    Moderator
  •  

    I bought Vista Ultimate and installed it onto a brand new harddrive of a computer I built. I am looking to move that hard drive to a new computer (new motherboard, faster cpu, more memory). Will I have problems with my Vista validation? I see that you say when it's pre-installed on a manufacturers computer, you have to have the same motherboard, but what about my situation where I installed Vista myself? Do I have to buy a new Vista license if I want to upgrade my motherboard?

    Saturday, January 19, 2008 4:07 PM
  •  

    I want to upgrade my motherboard, cpu and memory (buying a barebones system). I bought my copy of Vista Ultimate in the box and installed it myself into my current, personally built PC. Will I have the same problem with my Vista license as others are having when they buy a factory PC, or can I simply move my current hard drive to the new set up?
    Saturday, January 19, 2008 4:12 PM
  • If your Vista is a Retail version, then no, you can install that windows on as many computers as you wish, as long as you only have it installed on one (1) computer at a time.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, January 23, 2008 11:55 PM