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Cannot validate after hard replacement RRS feed

  • Question

  • I transfered the files from my old drive to the new using the program that came with my WD hard drive.
    Now I cannot get my Office XP to validate on the Genuine Advantage wesite.
    I have tried to reinstall Office XP. When I run the the Office programs it tells me that they are already activated.
    I also have tried many of the thing sugested on the website.

    My OS is XP Home.
    Any ideas?
    Jim Dale

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {FBA10FE1-B1EE-47BC-8979-77D1AB7B285E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft FrontPage 2002 - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-179-2_3E121E02-115-80004005_3E121E02-387-80004005_3E121E02-467-80004005_3E121E02-327-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_3E121E02-538-80004005_3E121E02-303-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FBA10FE1-B1EE-47BC-8979-77D1AB7B285E}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2960478906-3509256954-2850660258</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DF253A-ABA a250n</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.10    </Version><SMBIOSVersion major="2" minor="3"/><Date>20030627000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>072138D701846072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>94D1B7159AC31E9</Val><Hash>OMepwWIjsAvDlj8LrYAY2LEKeIY=</Hash><Pid>54196-752-2285963-16725</Pid><PidType>1</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>7C2F6505B056EDC</Val><Hash>DHXr80zCn6NEEEq022Qe0m3ImsM=</Hash><Pid>54197-763-5413582-16415</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BAFD685AA85C16</Val><Hash>SS3fMeKBbsg6yZoYXwvjN++Q9rI=</Hash><Pid>54186-760-4915315-17817</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1751E:GENUINE C&C INC|15294:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A



    Thursday, January 8, 2009 5:29 PM

Answers

  •  Jim Dale,

    1. Completely Uninstall Office, Run the cleaup tool:

    The following article will allow you to download the Windows Installer Cleanup Utility. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT OFFICE 2007) on your computer. Then reinstall Microsoft Office using the genuine Office installation media  and product key. See below:

    KB290301 – Description of the Windows Installer CleanUp Utility

    http://support.microsoft.com/kb/290301.

    The following link provides information for the Windows Product Key Update Tool instructions. 

    http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility

    Then try renistalling and activating with the original media and Product Key.

    2. Get Activation Support here when you have completed the above process:

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    If you still have an issue at this point, re-run the Microsoft Genuine Diagnostic Tool:

    Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012





    Rick

    • Edited by RickImAPC Thursday, January 8, 2009 9:40 PM OGA
    • Marked as answer by Stephen Holm Tuesday, January 13, 2009 10:46 PM
    Thursday, January 8, 2009 9:38 PM

All replies

  • Jim Dale,

    Thank you for visiting the Microsoft Office Genuine Advantage (OGA) program forum.  Your issue is related to Windows Product Activation. I show your key in good standing and Not Activated. In an attempt to assist I would like to provide some information which may or may not help. If it doesn't help, the shortest road to victory is to simply reinstall your Microsoft Office program and activate with your Product Key.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the OGA program forum.

    Rick

    Thursday, January 8, 2009 5:36 PM
  • I do not have a Activate Windows in My System tools but I have a Activate Product in my Microsoft Office Tools program folder.
    When I run that I says that the product is activated.
    When I run oobe/maoobe /a it says my Office XP is already activated.
    I tried reinstalling by: Uninstalling in add/remove program and reinstalling. Uninstall from CD. Repair install from CD.
    When doing these it would ask for my Product Key but it did not ask me to activate.
    It also failed validation each time.
    It there some place on my computer that I need to change that says my product is activated after I uninstall Office XP that will say that I need to activate when I reinstall Office XP.
    Could this be because I transfered info from my old drive to the new drive.

    Jim

    Thursday, January 8, 2009 6:12 PM
  •  Jim Dale,

    1. Completely Uninstall Office, Run the cleaup tool:

    The following article will allow you to download the Windows Installer Cleanup Utility. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT OFFICE 2007) on your computer. Then reinstall Microsoft Office using the genuine Office installation media  and product key. See below:

    KB290301 – Description of the Windows Installer CleanUp Utility

    http://support.microsoft.com/kb/290301.

    The following link provides information for the Windows Product Key Update Tool instructions. 

    http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility

    Then try renistalling and activating with the original media and Product Key.

    2. Get Activation Support here when you have completed the above process:

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    If you still have an issue at this point, re-run the Microsoft Genuine Diagnostic Tool:

    Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012





    Rick

    • Edited by RickImAPC Thursday, January 8, 2009 9:40 PM OGA
    • Marked as answer by Stephen Holm Tuesday, January 13, 2009 10:46 PM
    Thursday, January 8, 2009 9:38 PM
  • Rcik I tried the things that you suggested and it did not help.
    After I reinstalled Office XP when I opened any Office program it said it was already activated.
    When I ran the validation it still came up with it not validated.

    Below is the diagnostics.

    Jim Dale

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3J6RR-GHWRK-8G62B
    Windows Product Key Hash: H53BH9XBBQS+H45mb3t6VY0u9Pg=
    Windows Product ID: 55277-OEM-2148076-36076
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {FBA10FE1-B1EE-47BC-8979-77D1AB7B285E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-179-2_3E121E02-115-80004005_3E121E02-387-80004005_3E121E02-467-80004005_3E121E02-327-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_3E121E02-538-80004005_3E121E02-303-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FBA10FE1-B1EE-47BC-8979-77D1AB7B285E}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8G62B</PKey><PID>55277-OEM-2148076-36076</PID><PIDType>3</PIDType><SID>S-1-5-21-2960478906-3509256954-2850660258</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DF253A-ABA a250n</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.10    </Version><SMBIOSVersion major="2" minor="3"/><Date>20030627000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>072138D701846072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BAFD685AA85C16</Val><Hash>SS3fMeKBbsg6yZoYXwvjN++Q9rI=</Hash><Pid>54186-760-4915315-17631</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1751E:GENUINE C&C INC|15294:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A



    Saturday, January 10, 2009 5:50 AM
  • Try Uninstalling it, goto the C:\Program Files folder, and delete the Microsoft OFfice Folder

    Then, goto start -> run

    regedit, enter

    goto HKEY_LOCAL_MACHINE

    then Software

    then Microsoft

    the Office (or Office11 or 12? Forgot.)

    delete the key.

    Goto you profile foledr (C:\Documents and Settings\(Your Username)\

    Show hidden files and folder, and uncheck hide protected operating system files.

    goto Application Data

    goto Microsoft

    delete the Office folder

    Now, re-install
    Sunday, January 11, 2009 2:53 AM
  • I went and uninstalled all my Office programs by using the Windows Cleanup Install Utility.
    I then went and C:documents and Settings/All Users/Application Data/Microsoft/Office/Data
    I then changed the name of the data.dat file.
    I then reinstalled Office XP. When I ran Office programs I had to activate them.
    When I ran Genuine Advantage Office Validation it cane up validated.
    Thanks for your help.
    Jim
    Sunday, January 11, 2009 9:03 PM