When my computer crashed in 2004, a Dell technician came to my house and basically gave me a clean slate. I got a new hard drive and a new copy of Windows XP Professional. All of a sudden yesterday a box pops up on the bottom of my screen that says, “This copy of Windows is not genuine.” So I go to the Microsoft website to validate my copy of Windows, and it says, “The product key found on this computer was issued to an organization that is no longer using the key.” It wants me to look for my COA, Certificate of Authenticity, and find the 25-character Product Key. The problem is I can’t find where the Dell Technician put the COA.
I have contacted Dell and they said, “We don’t have product keys for the system. Contact Microsoft at 1-800-Microsoft,” which rings and rings and never picks up, by the way.
I’m not a software pirate, and I doubt Dell is either. What do I do?
Diagnostic Report (1.7.0039.0):
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WGA Data-->
Validation Status: Geographically blocked PID
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-92Y7F-M7KDW-TPCRY
Windows Product Key Hash: BWGplrgOgIPwwgn2MczRmTKlNVA=
Windows Product ID: 55274-640-0134841-23768
Windows Product ID Type: 1
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {A6AD29D3-8E34-4CFF-9049-36A4797B8018}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.59.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Notifications Data-->
Cached Result: 13
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A6AD29D3-8E34-4CFF-9049-36A4797B8018}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TPCRY</PKey><PID>55274-640-0134841-23768</PID><PIDType>1</PIDType><SID>S-1-5-21-1606980848-842925246-854245398</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C600 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="3"/><Date>20010828000000.000000+000</Date></BIOS><HWID>D3093F07018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
