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Problem with genuine windows. RRS feed

  • Question

  • Hi:

     

    I have had this computer for ovber 3 years and it came pre-packaged with the OS - I can't find the OS CD.

    I  just recently installed windows defender and now I keep getting the error.

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {CBB271CA-A3A0-4E52-B74D-D63C724A1A86}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: Failed to get browser name.
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CBB271CA-A3A0-4E52-B74D-D63C724A1A86}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-97897206-3141961404-2730560509</SID><SYSTEM><Manufacturer>Compaq Presario 06</Manufacturer><Model>DA234A-ABA 6400nx NA910</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>AM37308</Version><SMBIOSVersion major="2" minor="3"/><Date>20021216000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>89DD34570184205B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq</name><model>Presario</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B860C01BF3E6500</Val><Hash>KMOhNnZ7BJrEJxblb5/NGeoU37E=</Hash><Pid>70141-640-9758033-57654</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, September 27, 2007 12:52 AM

Answers

  • Champsamson,

     

    Please re-run the Diagnostic tool. After you hit continue, you will see on the bottom left a button that says "resolve" . Click that and It should take care of your problems. If, for some reason, a seperate window comes up and says that there were some errors, close the tool and restart the tool. it should say genuine and you should be good to go.

     

    If the above procedure does not resolve your issue, follow this second procedure:

     

    Follow the steps below to resolve these cryptographic errors.

    1) Click on Start, click on Run
      2) In the Open box, type CMD and then click OK.
      3) At the command prompt type the following command and Press Enter

    regsvr32 softpub.dll

    4) You should receive a message that DllRegisterServer in Softpub.dll succeeded, click OK
      5) Repeat Steps 3 and 4 to re-register the following files

    • wintrust.dll
    • initpki.dll
    • dssenh.dll
    • rsaenh.dll
    • gpkcsp.dll
    • sccbase.dll
    • slbcsp.dll
    • mssip32.dll
    • cryptdlg.dll

      6) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.
      7) Restart Windows and try to authenticate Windows again.

     

     

    Thank you,

     

    Stephen Holm, MS


    Thursday, September 27, 2007 1:34 AM