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renew subscription to one care problems RRS feed

  • Question

  •  I have a few days left in my one year subscription and I have purchased a new windows live care copy in the last few days. I click on renew and when prompted entered the new product number and it keeps telling me it is not valid. Is there a way I can talk to a live body and have them try it and fix this.
    Thursday, February 5, 2009 1:54 AM

Answers

  • Hello Mike, try viewing the product key with a magnifier. The product key tags are sometimes difficult to read and it is easy to mistake a B for an 8 etc. If you are unable to correctly enter the product key send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim
    Thursday, February 5, 2009 3:37 AM
    Moderator