Answered by:
Unauthorized change error and locked out of everything on computer until resolved
Question
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I have a licensed copy of Vista that came loaded on my laptop when I purchased it from a reputable big box store. last night I tried to log onto my computer and I got a message that an unauthorized change had been made and my access would be limited... if I close the message I cannot log onto my PC. So, my only option is to click on the find out more info and that opens a web browser that I attempt to run the windows validation and I get the error that this copy of Windows did not pass genuine validation. There are suggestions to help, like starting the licensing service; however you have to be able to go into the start menu, command prompt, or control panel and I cannot do any of that. I have attempted to do it in safe mode and it doesn't allow me to.... PLEASE HELP!!!
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {CBC3FFFC-B4AA-4C23-8B73-68F6B9CFDC23}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917-1612
TTS Error: M:20081230153709480-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CBC3FFFC-B4AA-4C23-8B73-68F6B9CFDC23}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2553490393-2394947193-2038470169</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GA454UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.37 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>DF313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>542FC94FC90EF1A</Val><Hash>itauL2ojIC5HqP1RcF/fFal6Dx0=</Hash><Pid>81602-909-5973461-68879</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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
Licensing Data-->
Software Licensing service is not running.HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAJJRKZRTBWtlqWWIeCuXUVEgkonC83/L04gzM4f7qrFb6/A==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP APIC
FACP HP MCP51M
HPET PTLTD HPETTBL
BOOT HP $SBFTBL$
MCFG HP MCFG
SSDT HP POWERNOW
SLIC HPQOEM SLIC-MPC
Tuesday, December 30, 2008 11:22 PM
Answers
-
Hello Scrapmom,
The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]This line means that the critical system file gdi32.dll has either
a) Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.
Or
b) Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.
Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.
There are no Updates that contain gdi32.dll so possible cause b) is unlikely.
To resolve your issue, we need to replace or repair the file so its Signature Hash matches what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:
A) Install Service Pack 1 for Windows Vista
SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (Disregard this step since you have already tried SP1 and it failed to install.)
B) Repair Windows Vista using System Restore:
1) Reboot Windows Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, click Classic View
4) Double-click Backup and Restore Center
5) On the left hand side of the window, click Repair Windows using system restore
6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.
7) Click Next button.
8) Reboot back into Normal mode
9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)
If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Windows Vista. But before you do that, create a (no cost) support request below:
http://go.microsoft.com/fwlink/?linkid=52029
Thank you for visiting the Genuine Advantage forum.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Wednesday, December 31, 2008 1:59 AM
Wednesday, December 31, 2008 1:59 AM -
Scrapmom3,
You are very welcome :-). I am glad your back in business. Should you have any other WGA concerns come back and visit us.
Have a great weekend!
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Wednesday, December 31, 2008 5:56 PM
Wednesday, December 31, 2008 5:56 PM
All replies
-
Hello Scrapmom,
The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]This line means that the critical system file gdi32.dll has either
a) Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.
Or
b) Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.
Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.
There are no Updates that contain gdi32.dll so possible cause b) is unlikely.
To resolve your issue, we need to replace or repair the file so its Signature Hash matches what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:
A) Install Service Pack 1 for Windows Vista
SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (Disregard this step since you have already tried SP1 and it failed to install.)
B) Repair Windows Vista using System Restore:
1) Reboot Windows Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, click Classic View
4) Double-click Backup and Restore Center
5) On the left hand side of the window, click Repair Windows using system restore
6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.
7) Click Next button.
8) Reboot back into Normal mode
9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)
If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Windows Vista. But before you do that, create a (no cost) support request below:
http://go.microsoft.com/fwlink/?linkid=52029
Thank you for visiting the Genuine Advantage forum.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Wednesday, December 31, 2008 1:59 AM
Wednesday, December 31, 2008 1:59 AM -
You are awesome!! I had a heck of a time finding the recovery option as it was not in my control panel; however I was able to get to it from the boot up options (repair windows) and recover back to a previous date. Now I am back in my computer and able to see EVERYTHING!!
You are an angel, thank you so much!!!Wednesday, December 31, 2008 6:37 AM -
Scrapmom3,
You are very welcome :-). I am glad your back in business. Should you have any other WGA concerns come back and visit us.
Have a great weekend!
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Wednesday, December 31, 2008 5:56 PM
Wednesday, December 31, 2008 5:56 PM -
Unfortunately, I am back :(. I was working on my computer this evening and I got a pop up that MS had installed something new on my system and my system would be rebooted. It then started a countdown. I delayed the reboot until I could finish what I was doing (luckily). After rebooting the machine, I got the same message I had before about unauthorized software installed on my system and I had to do the validation again... WHY would I have to validate something I already did??? Any way, I went ahead and sure enough it failed and I am not able to do anything on my system (no start button, no print options, no desktop icons). Here is the diagnostic results if it can assist. Also, I have NOT installed anthing on the machine once I got it fixed with your help, as I didn't want to risk this happening again.
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {ADD7CB24-AE20-4044-86DC-408EE679EB9E}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917-1612
TTS Error: M:20090102225952747-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ADD7CB24-AE20-4044-86DC-408EE679EB9E}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2553490393-2394947193-2038470169</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GA454UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.37 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>DF313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product 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
Licensing Data-->
Software Licensing service is not running.HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAJJRKZRTBWtlqWWIeCuXUVEgkonC83/L04gzM4f7qrFb6/A==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP APIC
FACP HP MCP51M
HPET PTLTD HPETTBL
BOOT HP $SBFTBL$
MCFG HP MCFG
SSDT HP POWERNOW
SLIC HPQOEM SLIC-MPC
Saturday, January 3, 2009 6:15 AM
