Validation code = 0? RRS feed

  • Question

  • On my Windows XP Professional SP2 Dell OEM install, WGA works fine over the web using the IE plugin, however, when I attempt to use the "alternate validation method", which downloads genuinecheck.exe and then is supposed to give a code to copy back to the browser, it never works. I constantly get the following error:

    Windows Genuine Advantage
    Code not available. The validation code could not be obtained. This may be due to technical difficulties, or you may be running an unsupported operating system. Please close this window and attempt the validation process again, or use the Back button in your Web browser to return to the download details page. [Error code: 0x8004026f]

    When I run MGAdiag.exe, I get the following:

    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: (removed by me)
    Windows Product Key Hash: (removed)
    Windows Product ID: #####-OEM-#######-##### (#'d by me)
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {ED4D8178-3459-465A-8F0C-9AC6A0BE8638}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    The part that worries me is the code=0. Is this normal? Might this be what is causing the problem? Thanks in advance for any help. This doesn't totally hinder any wga-required downloads, however, I would like to resolve it so it does not become a problem in the future.

    Monday, February 11, 2008 8:31 AM


  • Hello GLaDOS,


    The alternate validation method is only for instances where the plugin does not work on your computer.  If you are able to pass validation with the plugin, then the alternate validation method should not be an issue.  Please provide us with the full and unedited version of the MGA diagnostic results so we may further analyze your situation.


    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 18, 2008 4:58 PM