CRM 2011 - Email a Link functionality not working in Queue RRS feed

  • Question

  • Hi Forum,

    I am having issue with the out of box functionality in CRM 2011 on-premise version. Somehow, CRM record hyperlink is not active when user opens the email from the queue. E-mail is sent via 'E-mail a link' ribbon command.

    Below are the steps to re produce.

    1. Go to 'My Active Accont' view (or any other view or entity record)

    2. Select the record from the list and click 'E-mail a link' from the ribbon. (or from individual record form)

    3. Outlook Email form open ups with link of the account in the email body.

    4. Send E-mail to the one of the CRM Queue email (like support@mycompany.com)

    5. Open the email from the Queue. All e-mail content is there but Account hyperlink is not working. it shows just text instead of hyperlink.

     I have also tried 'Copy a link' but even that's not working either. When I check my outlook 'Sent' folder, I can click on the hyperlink but not from the queue.

    Can anyone please test this functionality and confirm if it's a out of the box behavior or some bug as we have not done any customization on this functionality.

    Thanks for reading.


    • Edited by H.Desai Wednesday, June 15, 2016 11:35 PM
    Wednesday, June 15, 2016 11:33 PM

All replies

  • Could anyone please test this functionality for me ?



    Monday, June 20, 2016 4:07 AM