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    Hi,

    All I get when I start up my vista pc now is a message box saying that an unauthorised status has been made to windows. I cant even get onto the start menu. The only way I am able to get onto the internet browser is by selecting 'learn more online'. I was trying to make some changes to computer name setting as this is a second hand computer and was trying to change it into my name as the user, but obviously i have done something really wrong! What do i do? I copied the diagnostic report below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {3C7F18E3-515C-40A8-922B-4B3EA9037C47}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110514094425580-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3C7F18E3-515C-40A8-922B-4B3EA9037C47}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3974222371-1198182945-1011740722</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3210</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="5"/><Date>20090626000000.000000+000</Date></BIOS><HWID>74303507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQACAAAAAwABAAEA6GHWeHx0AHXELZaSgrl0ivL0gjKGHKQkrFa3pmoB

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT

     

    Saturday, May 14, 2011 9:23 AM

Answers

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    Hi,

    All I get when I start up my vista pc now is a message box saying that an unauthorised status has been made to windows. I cant even get onto the start menu. The only way I am able to get onto the internet browser is by selecting 'learn more online'. I was trying to make some changes to computer name setting as this is a second hand computer and was trying to change it into my name as the user, but obviously i have done something really wrong! What do i do? I copied the diagnostic report below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

     


    This problem is believed to be caused by v6 Avast - if you're using that, the best thing to do is to uninstall it, and install MSE after validating your system and updating the system to Service Pack 2 level..
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 14, 2011 10:28 AM
    Moderator
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    "francoferret" wrote in message news:c22174eb-4ade-47f2-9572-7d16d7ec7020...




    This problem is believed to be caused by v6 Avast - if you're using that, the best thing to do is to uninstall it, and install MSE after validating your system and updating the system to Service Pack 2 level..
     
     

    --
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I have the same problem. I downloaded Avast a few days ago, but how are we supposed to uninstall it if we don't have access to the start button, or our documents, or anything else besides out our internet browsers?

    You should be able to access the Avast uninstaller in Safe Mode.
    It sounds to me as if you are working with a very out-of-date system, probably still running RTM Vista. You really need to update it to SP2, which would avoid this sort of lockout happening in future.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 15, 2011 4:08 PM
    Moderator

All replies

  • Question
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    0
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    Hi,

    All I get when I start up my vista pc now is a message box saying that an unauthorised status has been made to windows. I cant even get onto the start menu. The only way I am able to get onto the internet browser is by selecting 'learn more online'. I was trying to make some changes to computer name setting as this is a second hand computer and was trying to change it into my name as the user, but obviously i have done something really wrong! What do i do? I copied the diagnostic report below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

     


    This problem is believed to be caused by v6 Avast - if you're using that, the best thing to do is to uninstall it, and install MSE after validating your system and updating the system to Service Pack 2 level..
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 14, 2011 10:28 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote




    This problem is believed to be caused by v6 Avast - if you're using that, the best thing to do is to uninstall it, and install MSE after validating your system and updating the system to Service Pack 2 level..
     
     

    --
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I have the same problem. I downloaded Avast a few days ago, but how are we supposed to uninstall it if we don't have access to the start button, or our documents, or anything else besides out our internet browsers?
    Sunday, May 15, 2011 4:03 PM
  • Question
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    0
    Sign in to vote
    "francoferret" wrote in message news:c22174eb-4ade-47f2-9572-7d16d7ec7020...




    This problem is believed to be caused by v6 Avast - if you're using that, the best thing to do is to uninstall it, and install MSE after validating your system and updating the system to Service Pack 2 level..
     
     

    --
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I have the same problem. I downloaded Avast a few days ago, but how are we supposed to uninstall it if we don't have access to the start button, or our documents, or anything else besides out our internet browsers?

    You should be able to access the Avast uninstaller in Safe Mode.
    It sounds to me as if you are working with a very out-of-date system, probably still running RTM Vista. You really need to update it to SP2, which would avoid this sort of lockout happening in future.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 15, 2011 4:08 PM
    Moderator