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Hard drive crashed. Created a clone of an older Vista hard drive and attempted to use the One Care Restore tool to restore all my files... no luck! RRS feed

  • Question

  • So I found this forum about an hour ago, installed the One Care Restore tool, and attempted to restore my backups from a network attached storage device that I have used for backups for the last year or so.  When I browse to the network location of the backups.... the One Care restore tool says "OneCare could not find a backup device or network folder containing a backup to restore."

    Im navigating to a folder called "Windows One Care backup followed by the name of my computer.  There are two sub folders, 2009 and 2009-A.  Both have sub folders labeled Catalog and Files.  

    Whats my next step?  Im at a dead end.

    Wednesday, June 9, 2010 2:33 AM

Answers

  • I've tried that link several times.  Every time I try to submit the information it takes a while then comes back and says there was a submission error.  Is there a 1800 number I can call?


    Are you using IE? If so, try deleting cookies/temporary Internet files to proceed with the support form submission. Make sure that you follow the instructions for reaching support that indicates that OneCare is on another PC to start an email case.

    Unofficial path - send me an email at sboots_at_mvps.org (replace _at_ with @)  with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

     http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/cc09f559-6027-49d3-9c25-109b40eb6d7e

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

    If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering.

     

    Note also that you can open the backup files, which are .zip files, using WinZip or other 3rd party compression utilities. Any large files, split between zips by OneCare backup, need to be re-joined after naming the parts .001, .002, .003, etc. and then using this free utility:

     

    http://www.freebyte.com/hjsplit/

    -steve 

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, June 23, 2010 12:06 PM
    Moderator

All replies

  • I suggest contacting support for help with restoring your backups. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, June 9, 2010 1:30 PM
    Moderator
  • I've tried that link several times.  Every time I try to submit the information it takes a while then comes back and says there was a submission error.  Is there a 1800 number I can call?
    Wednesday, June 9, 2010 7:23 PM
  • I've tried that link several times.  Every time I try to submit the information it takes a while then comes back and says there was a submission error.  Is there a 1800 number I can call?


    Are you using IE? If so, try deleting cookies/temporary Internet files to proceed with the support form submission. Make sure that you follow the instructions for reaching support that indicates that OneCare is on another PC to start an email case.

    Unofficial path - send me an email at sboots_at_mvps.org (replace _at_ with @)  with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

     http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/cc09f559-6027-49d3-9c25-109b40eb6d7e

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

    If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering.

     

    Note also that you can open the backup files, which are .zip files, using WinZip or other 3rd party compression utilities. Any large files, split between zips by OneCare backup, need to be re-joined after naming the parts .001, .002, .003, etc. and then using this free utility:

     

    http://www.freebyte.com/hjsplit/

    -steve 

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, June 23, 2010 12:06 PM
    Moderator