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It keeps saying that my MS Office is not genuine RRS feed

  • Question

  • About a year ago I had a message that said that my MS office 2000 was not genuine. After some investigation I found out that to be the case so I bought from Microsoft directly Office Home and student 2007 and installed it and it works fine except I'm still getting the message that it's not genuine. I'm happy to provide invoice details etc...
    • Moved by Carey FrischMVP Friday, October 15, 2010 2:35 AM Moved to appropriate forum category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Thursday, October 14, 2010 12:58 AM

Answers

  • Hello mtrep,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

     

    Your computer has two installations of Microsoft Office.

    1.  Your installation of Office XP Professional with Front Page is a nongenuine Volume Licensing installation that was done with a widely pirated and now blocked Volume Licensing Product Key.  This nongenuine installation of Office is what is causing the nongenuine software notices.  Please remove this installation of Office, then restart the computer twice, to stop the notices.

    2.  Your installation of Office Enterprise 2007 is showing as a genuine installation of a retail license for Office Enterprise 2007, which means this installation was made under the auspices of the Home Use Program (HUP).

    The mgadiag utility is not programmed to report on Office installations earlier than Office XP, so if the computer has an installation of Office 2000, it would not show up in the report.  There is no installation of Office Home and Student 2007 on this computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, October 17, 2010 1:31 AM

All replies

  • About a year ago I had a message that said that my MS office 2000 was not genuine. After some investigation I found out that to be the case so I bought from Microsoft directly Office Home and student 2007 and installed it and it works fine except I'm still getting the message that it's not genuine. I'm happy to provide invoice details etc...

    Instead of all the paperwork, how about posting the MGA Diagnostic report shown in the announcements on this forum.  That will help us help you more.
    Friday, October 15, 2010 3:55 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3668D-8K489-2WKMJ
    Windows Product Key Hash: pZdYRHCr1OHXzUiVBsR1Jtc8DL4=
    Windows Product ID: 76477-OEM-2159542-46339
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {51E931DA-CCC9-4EFB-8CDC-00A64D70D453}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51E931DA-CCC9-4EFB-8CDC-00A64D70D453}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2WKMJ</PKey><PID>76477-OEM-2159542-46339</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-963894560-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.00</Version><SMBIOSVersion major="2" minor="5"/><Date>20100105000000.000000+000</Date></BIOS><HWID>74E035E70184605C</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Manufacturer: Qflow</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17365</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9ABE8407842E6D6</Val><Hash>IoTgdOGPStM3QG61aaNnn+yQl0A=</Hash><Pid>81599-875-1799432-65243</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1362B:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, October 16, 2010 6:30 AM
  • Hello mtrep,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

     

    Your computer has two installations of Microsoft Office.

    1.  Your installation of Office XP Professional with Front Page is a nongenuine Volume Licensing installation that was done with a widely pirated and now blocked Volume Licensing Product Key.  This nongenuine installation of Office is what is causing the nongenuine software notices.  Please remove this installation of Office, then restart the computer twice, to stop the notices.

    2.  Your installation of Office Enterprise 2007 is showing as a genuine installation of a retail license for Office Enterprise 2007, which means this installation was made under the auspices of the Home Use Program (HUP).

    The mgadiag utility is not programmed to report on Office installations earlier than Office XP, so if the computer has an installation of Office 2000, it would not show up in the report.  There is no installation of Office Home and Student 2007 on this computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, October 17, 2010 1:31 AM