"Not a Valid Product Key" error in Office RRS feed

  • General discussion


      We have been seeing a large number of post from customers that are receiving the error "Not a Valid Product Key" when they try to enter the Product Key (found on the sticker on the side or bottom of their computer), into Office.

      The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

      Full Versions of Office do not, normally, come standard on computers. (i.e. Computers that come with Vista, do not automaticlly come with a full version of Office) 

      Computer Manufacturers (such as Dell, Gateway, HP and others) will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.

      If the copy of Office, that came included in your computer, is supposed to be a Full Version, then Office would either already be activated, from the factory or the Product Key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that built and/or sold you the computer.

    Please see additional information on Activating your 2007 Microsoft Office suite Trial version: http://office.microsoft.com/en-us/products/HA101759021033.aspx


    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, July 23, 2008 9:32 PM