Open OneCare and click Help/About OneCare in the upper right hand corner.
Look for the Subscription ID in the window that appears.
Is that your old ID or the new email address that you purchased the subscription with?
If it is the old subscription, you need to uninstall OneCare and then reinstall it (from http://onecare.live.com), activating by clicking subscribe and entering your new LiveID (email address you used to purchase the new subscription) after you complete the installation.
If it says that you are using a trial version, then activate/subscribe per the above with the new LiveID email address.
If it is the new LiveID and the expiration date shown in the same window is incorrect:
- Check your PC date and time.
- Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
- Open OneCare and click "Check for Updates" to have OneCare check for updated credentials
If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Support by phone is available, but as the FAQ linked above explains, your subscription needs to be validated in order to have access to the phone number - a Catch 22 if you are having a problem with your subscription, unfortunately.
Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3394321&SiteID=2 in the message body. I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.
-steve
-steve
