locked
Windows 7 not genuine.. What are my options? RRS feed

  • Question

  • When my husband got a new computer, I used his CD to put Windows 7 on my computer since it had Vista or XP.. I don't remember.. I thought that was fine & it could be installed on 2 computers at least. Now, it's been working fine for him.. but it says my copy isn't genuine. It's just frustrating me so much! Do I need to buy this: http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&Error=52&OSV=6.1.7600.2.00010300.0.0.003.09.1033&GenuineInfo=C004F057&ls=3&PageName=validate if that link doesn't work.. it is what it prompts me to buy when I am under the System information under "Windows activation" and there is a link that says "You much activate today. Activate Windows now"

    However, I would qualify for a student discount here: http://www.microsoftstore.com/store/msstore/pd/productID.216644200/flyout.true but that is an "upgrade".. would that work? or how could I get it to work?

    Maybe I don't even need to spend money and my copy should be showing up as genuine?

    These are my results for Diagnostics:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2C8445BB-14B0-4C16-98D7-19DE1C905498}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Andrew Martin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2C8445BB-14B0-4C16-98D7-19DE1C905498}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-565447727-1415101817-445745722</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080502000000.000000+000</Date></BIOS><HWID>9EB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0702012
    Installation ID: 003404452772573205580230912043534402083396997043244000
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 3/10/2012 4:08:03 PM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:10:2012 15:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:




    HWID Data-->
    HWID Hash Current: OAAAAAIABgABAAEAAAABAAAAAgABAAEAJJQqk8oIM3fEalQ1iP1k/giFziaOZpCxTHLK2vbQRso=


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC IntelR AWRDACPI
      FACP IntelR AWRDACPI
      MCFG IntelR AWRDACPI
      _HPT IntelR AWRDACPI
      _WDT IntelR AWRDACPI
      SSDT PmRef CpuPm



    Saturday, March 10, 2012 9:11 PM

Answers

  • You cannot use System Restore to recover to another operating system.  SR is only works within the same OS.  You need the manufacturer's recovery disk for your make and model.  Order from the manufacturer or from a third party like Recovery-Disks.com.  There will be a small fee.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Sunday, March 11, 2012 3:06 AM
    Answerer
  • You would need to find your Windows XP or Windows Vista disk and 25-character product key in order to install.  If you can't find it, then you'll need to purchase a "Full Retail" edition of Windows 7, reformat your hard drive and install it.

    Carey Frisch

    Sunday, March 11, 2012 4:12 PM
    Moderator

All replies

  • Your options are to either reformat the hard drive and reinstall the original Windows operating system or purchase a "Full Retall" edition of Windows 7 and install it.  Example: Windows 7 Home Premium – Full Version.  An upgrade edition of Windows 7 can only be used if you have a qualifying Windows XP or Vista operating system installed which, unfortunately, you no longer have.

    Carey Frisch

    Saturday, March 10, 2012 11:19 PM
    Moderator
  • I thought that was fine & it could be installed on 2 computers at least.

    Windows licenses only permit activation on one computer.  Each instance of Windows requires its own unique product key.

    You cannot use your husband's recovery disk to upgrade your computer to Windows 7.  It installs an OEM SLP (System Locked Preinstallation) copy that is only valid on his computer. 

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    Your computer is too old to support a Windows 7 OEM copy anyway.  Your computer was built in May of 2008

    <Date>20080502000000.000000+000</Date>

    which was more than a year before Windows 7 released to manufacturers (July 24, 2009).  The BIOS codes on your motherboard are for Vista.  You can install and run Windows 7, but it cannot be an OEM copy.  Since the copy on your computer is not genuine, it cannot be upgraded.  It must be replaced.

    You need to restore your computer's operating system and then you can install the Windows 7 upgrade you refer to in your post.  Of course, you can also purchase a full license copy of Windows 7 if you prefer.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Sunday, March 11, 2012 2:12 AM
    Answerer
  • I am not sure how to restore my operating system. I went to System Restore but it didn't even have the choice to go back far enough. I'd just so much rather save some money and just do the upgrade!
    Sunday, March 11, 2012 2:59 AM
  • You cannot use System Restore to recover to another operating system.  SR is only works within the same OS.  You need the manufacturer's recovery disk for your make and model.  Order from the manufacturer or from a third party like Recovery-Disks.com.  There will be a small fee.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Sunday, March 11, 2012 3:06 AM
    Answerer
  • You would need to find your Windows XP or Windows Vista disk and 25-character product key in order to install.  If you can't find it, then you'll need to purchase a "Full Retail" edition of Windows 7, reformat your hard drive and install it.

    Carey Frisch

    Sunday, March 11, 2012 4:12 PM
    Moderator