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Cannot Uninstall and Reinstall RRS feed

  • Question

  • When installed CA Internet Security started getting error message that Windows License Violation.  CA indicated it was an issue with the Windows Genuine Validation - and to uninstall and reinstall it.  But there is no option to do so under the control panel add/remove programs - it just shows up as an Icon - but no size/ buttons to click.   Every time log onto machine get error message.  Also, machine keeps trying to install MSXML 4.0 SP2 Security Update and is unsuccessful.  Any ideas to troubleshoot?

     

     

     

    Monday, January 1, 2007 1:35 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, January 1, 2007 5:11 AM