Automate submitting case as article on case resolution? RRS feed

  • Question

  • Using CRM 2013, is it possible to set up a process where the user can click a button to automatically submit the contents of the case as an article upon case resolution? If this is possible, would you please give me some ideas on how to accomplish this, or provide links to documents? Thank you so much!
    Thursday, February 25, 2016 8:19 PM

All replies

  • Hello,

    This is not possible out-of-box so you will have to develop this functionality if you want to have it in your CRM.

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    Friday, February 26, 2016 10:53 PM
  • Thank you so much for your reply! Customizing CRM is very new to us (me!). Is this what is considered a "plugin" for CRM? So to research how to do this I should use keywords such as "CRM plugin"? Thanks again!
    Monday, February 29, 2016 3:46 PM