Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows Genuine Validation RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8570B75F-358D-4A24-A978-EDFD0813D876}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-459-80041002_025D1FF3-262-80041002_025D1FF3-170-80041002_025D1FF3-171-1_025D1FF3-179-2_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_78155E4D-303-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-459-80041002_025D1FF3-262-80041002_025D1FF3-170-80041002_025D1FF3-171-1_025D1FF3-179-2_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details:

     

     

    Windows XP Pro OEM

    Dell Inspiron 5100

    New in May 2003

    Only recently developed this problem.

     

     

    Thanks,

     

    Bill Marcussen

    Melvin Village, NH

    Monday, January 21, 2008 8:01 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Bill,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.

    Please follow the steps below to resolve this XML issue:

     Fix (Part 1):

    1) Click “Start” button, then “Run”

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click “Start” button, then “Run...”

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Also it appears your copy of Office is not activated which may also be the reason you are experiencing issues.  Please follow the steps outlined above and try to validate your system again, if you are still having issues please rerun the MGA diagnostic tool and paste the results in here.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 8:10 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Bill,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.

    Please follow the steps below to resolve this XML issue:

     Fix (Part 1):

    1) Click “Start” button, then “Run”

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click “Start” button, then “Run...”

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Also it appears your copy of Office is not activated which may also be the reason you are experiencing issues.  Please follow the steps outlined above and try to validate your system again, if you are still having issues please rerun the MGA diagnostic tool and paste the results in here.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 8:10 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Matt:

     

    Fix (Part 1) did not work.

     

    Fix (Part 2) did not work either -- I get the following error message when I double-click the file:  "Windows cannot open this file:  File:   Msxml3.msi":

     

    Thanks,

     

    Bill Marcussen

     

    Tuesday, January 22, 2008 2:08 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Bill,

     

    It sounds like the Windows Installer is not properly installed on your system, please visit this site and install the Windows Installer: http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en#filelist and then attempt to run the Msxml3.msi file and let me know if you are still unable to resolve your problems.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, January 22, 2008 5:34 PM