Hello serena_b,
To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.
Please follow the step below and report on if this had resolved your issue or not.
(Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)
Windows XP:
1) Click the “Start” button.
2) Click “Run…”
3) Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data
4) Delete the file: data.dat
5) Go to http://www.microsoft.com/genuine/ and click the Validate Office button.
Windows Vista:
1) Click “Start” button.
2) Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data
3) Delete the file: data.dat
4) Go to http://www.microsoft.com/genuine/ and click the Validate Office button.
After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.
Thank you,
Matt Prall, MS
OGA Forum Manager
