Windows Live OneCare prematurely expired RRS feed

  • Question

  • I updated Windows Live OneCare in September.  All three of my pcs came up that they are expired after last night's update.  I verified on the licensing site that the license expires on 9/24/2008 but the license is expired anyway.  What gives.  I tried to work this through chat but the changes they made to my pc broke OneNote, uninstalled OneCare, rebooted and now I've lost the chat session.  Not sure how to get chat back.  It took hours to find my way there in the first place.  Thought I would get a followup in email or by phone as to how to get back on.  I got the trial version reinstalled on my own but it expires in 15 days unless I subscribe but when I try to subscribe, it says my new license is expired and I have to pay again.  I don't think the problem is with all my PCs and I would hate to break the rest of them trying to fix this.  How do I get the database repaired at Windows Live OneCare to state that the license isn't expired until the date it is supposed to expire on?

    Thursday, December 20, 2007 8:09 PM


All replies

  • Please see this announcement:



    I'm sorry that the tech you worked with wasn't aware of the problem, apparently, but all is not lost, except for the fact that OneNote is now not working properly. Being in Trial mode is okay as your subscription should be reinstated in the near future per the information in the post.



    Friday, December 21, 2007 12:22 AM
  • Thanks.  After reading the attached announcement and other posts, I checked and my spam filter grabbed the cancellation email from Microsoft billing.  Sorry the OneCare Team is having such issues.  Best wishes for them all.


    Friday, December 21, 2007 2:45 AM
  • Help, my Onecare tab has been RED for sometime now, I uninstalled and reinstalled the program and now it says I'm expired and still the tab is RED. HELP

    Monday, November 10, 2008 8:08 PM
  • When you reinstalled did you activate with your subscription LiveID?

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Tuesday, November 11, 2008 1:56 AM