Service pack 3 problems RRS feed

  • Question

  • Live ONe care directed me to update Service Pack 3 last week. When I did this, my computer crashed and would not reopen. I had to bring it in for repairs! The computer tech told me that she removed Service Pack 3 as it often interferes with programs on the computer. As I am not a computer technician, I still don't understand exactly what happened. I ended up paying for repairs on a new computer!  Tonight Live One care says that my protection is fair. I did a scan and then did a check for updates and guess what? it tells me that I need Service Pack 3 again.  


    My computer uses XP.

    The problem actually started when I installed the software for my new HP scanner, (my previous scanner was an Hp as well) I got a message: Windows No disk as I was doing this. I had not uninstalled the previous software for the older scanner. With the help of HP support, we uninstalled and reinstalled 3 times. No luck. I kept getting the Window No disk message. So I thought perhaps, my computer needs updates. When I did check for updates, it recommended that I download SP3. After the install, the computer crashed. It said the problem arose from recent installs. It asked me to open using the last configuration but still it would not work. I brought it in for repairs after this.


    Hope someone can tell me what the actual problem was. Why should I download Service Pack 3?

    Saturday, May 24, 2008 4:37 AM


All replies

  • You can get no cost phone support from Microsoft for service pack 3 installation issues - https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131 You should install service pack 3 because it patches some security vulnerabilities.


    Saturday, May 24, 2008 6:09 AM
  • Nocole,


    If your HP PC contains an AMD processor and it began rebooting immediately upon startup after installing Service Pack 3, it's likely to be a known issue with the original installation of your operating system.


    If this was your problem, they should easily be able to help you fix it at the support group that Jim mentioned above.



    Sunday, May 25, 2008 7:00 PM